HxGN OnCall Dispatch
Emergency medical services software
Public safety software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if HxGN OnCall Dispatch and its alternatives fit your requirements.
Contact the product provider
Free Trial unavailableFree version unavailable
Small
Medium
Large
-
What is HxGN OnCall Dispatch
HxGN OnCall Dispatch is a computer-aided dispatch (CAD) application used by public safety communications centers to receive incidents, dispatch resources, and coordinate response activities. It supports call-taking and dispatch workflows for agencies such as law enforcement, fire, and emergency medical services. The product is positioned within Hexagon’s public safety portfolio and is typically deployed as part of an integrated CAD, records, and operations environment.
Purpose-built CAD dispatch workflows
The product focuses on core CAD functions such as incident creation, unit recommendation/assignment, status tracking, and event timeline management. This aligns with the needs of 9-1-1/communications centers that require structured, repeatable dispatch processes. It is designed for multi-agency public safety operations where dispatchers coordinate multiple unit types and jurisdictions.
Fits integrated public safety suite
HxGN OnCall Dispatch is part of a broader Hexagon public safety ecosystem, which can reduce the need for separate point solutions for adjacent functions. In environments that standardize on a single vendor for CAD and related operational systems, this can simplify vendor management and integration planning. It can be used as a foundation for end-to-end incident-to-report workflows when paired with other Hexagon modules.
Operational visibility for responders
CAD-centric systems like this typically provide real-time unit status and incident context to support field operations and supervisory oversight. This helps agencies maintain situational awareness during active incidents and manage resource availability. The product is oriented toward operational coordination rather than clinical documentation, which fits dispatch-led use cases.
Not an EMS clinical record
HxGN OnCall Dispatch is primarily a dispatch/CAD product, not an electronic patient care reporting (ePCR) or EHR system. EMS organizations that need patient charting, billing support, and clinical quality reporting generally require additional software beyond CAD. Buyers should plan for integration with downstream EMS documentation and hospital/ED workflows if those are in scope.
Implementation complexity for agencies
CAD deployments often involve significant configuration, data migration, and change management across call-taking, dispatch, and field operations. Agencies may need dedicated project resources for workflow design, mapping, and testing, especially when integrating with radio, GIS, and records systems. This can extend timelines compared with narrower, single-department tools.
Limited public pricing transparency
Public safety CAD products are commonly sold via quotes and formal procurement processes rather than published pricing. That can make early-stage cost comparison and packaging evaluation harder for smaller agencies. Total cost of ownership may depend heavily on hosting model, interfaces, and required modules.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| HxGN OnCall Dispatch | Not publicly listed — contact sales | Full computer-aided dispatch (CAD) suite; supports on-premises, customer-hosted, or SaaS deployments; incident management and call-taking capabilities. |
| HxGN OnCall Dispatch | Essentials | Not publicly listed — contact sales |
| --- | --- | --- |
| HxGN OnCall Dispatch | Advantage | Not publicly listed — contact sales |
| HxGN OnCall Dispatch | Call-Taker | Not publicly listed — contact sales |
| HxGN OnCall Dispatch | Viewer | Not publicly listed — contact sales |
| HxGN OnCall Dispatch | Dashboard | Not publicly listed — contact sales |
| HxGN OnCall Dispatch | Administrator | Not publicly listed — contact sales |
| HxGN OnCall Dispatch | Smart Advisor | Not publicly listed — contact sales |
| HxGN OnCall Dispatch | Automatic Dispatch (add-on) | Not publicly listed — contact sales |
Notes: Pricing and licensing information for HxGN OnCall Dispatch and its modules/add-ons are not published on Hexagon's public product pages; the site directs prospective customers to "Talk to an expert" / "Contact sales" for pricing and procurement details.
Seller details
Hexagon AB
Stockholm, Sweden
1982
Public
https://www.hexagon.com/
https://x.com/hexagonab
https://www.linkedin.com/company/hexagon-ab
