Mobile Office for Genesys
Call center infrastructure (CCI) software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$17.99 per named user per month
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What is Mobile Office for Genesys
Mobile Office for Genesys is a mobile client application designed to extend Genesys contact center and unified communications capabilities to smartphones and tablets. It supports agents and supervisors who need to handle calls and related interactions while away from a desk, using enterprise telephony features tied to a Genesys deployment. The product is typically used by organizations running Genesys platforms that want mobile access to call handling, presence, and directory features without replacing their existing contact center infrastructure.
Extends Genesys to mobile
The product provides a mobile interface for users who need to access Genesys-related calling and interaction handling from iOS/Android devices. This supports field-based staff, on-call personnel, and supervisors who need basic contact center connectivity while away from a workstation. It is most relevant when an organization standardizes on Genesys and wants mobility without adopting a separate mobile-first contact center stack.
Leverages existing telephony setup
Mobile Office for Genesys is designed to work with an organization’s existing Genesys environment rather than requiring a new carrier or a separate cloud contact center tenant. This can reduce duplication of routing logic, numbering plans, and user provisioning compared with deploying an additional standalone dialer/contact center tool. It fits environments where governance and telephony architecture are centrally managed.
Enterprise controls and integration
As a Genesys-aligned mobile client, it typically aligns with enterprise authentication, user management, and policy controls used in the broader Genesys ecosystem. This can simplify compliance and operational oversight compared with consumer-grade calling apps. It also supports organizations that need mobile access while keeping interaction handling tied to existing reporting and operational processes.
Dependent on Genesys platform
The product’s value depends on having a compatible Genesys deployment and the associated configuration in place. Organizations not already using Genesys are unlikely to adopt it as a standalone contact center solution. This dependency can also limit flexibility if a company wants to mix multiple contact center stacks.
Mobile-first feature tradeoffs
Mobile clients commonly provide a subset of the full desktop agent experience, and advanced functions (complex scripting, deep QA tooling, or specialized supervisor workflows) may be limited or less efficient on a phone. Teams that require heavy multi-monitor workflows or high-volume interaction handling may still need desktop tools. Mobile connectivity and device constraints can also affect call handling consistency.
Licensing and rollout complexity
Deploying an enterprise mobile client can require coordination across telephony, security, and mobile device management, which adds rollout effort compared with simpler cloud-only apps. Costs may include Genesys licensing and any required backend components or professional services. This can be a barrier for smaller teams seeking a lightweight, quick-start contact center setup.
Plan & Pricing
| Plan / Payment model | Price (USD) | Key features & notes |
|---|---|---|
| Annual Pre-pay (prepay annually, save up to 25%) | $17.99 per named user / month (annual pre-pay); $22.99 per concurrent user / month (annual pre-pay) | Includes all features; volume discounts available; billing handled via Genesys AppFoundry; pricing depends on underlying Genesys license (Genesys Cloud 1-4 or Communicate). |
| Annual Commit (monthly payments with an annual commitment; save up to 17%) | $19.99 per named user / month; $24.99 per concurrent user / month | Includes all features; volume discounts available; billing via Genesys AppFoundry; pricing depends on underlying Genesys license. |
| Month-to-month (monthly payments, flexible usage) | $23.99 per named user / month; $29.99 per concurrent user / month | Includes all features; billing via Genesys AppFoundry; pricing depends on underlying Genesys license. |
Seller details
Genesys
Daly City, California, United States
1990
Private
https://www.genesys.com/
https://x.com/genesys
https://www.linkedin.com/company/genesys
