Tenfold
Outbound call tracking software
Sales acceleration software
Call center infrastructure (CCI) software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Tenfold
Tenfold is a computer-telephony integration (CTI) and sales productivity product that connects business phone systems with CRM to streamline calling workflows and call logging. It is used by sales and support teams to click-to-call, capture call activity, and surface CRM context during inbound and outbound calls. The product focuses on CRM-embedded calling controls and automated activity capture rather than operating as a full standalone CRM or a full contact center platform.
CRM-embedded calling workflows
Tenfold centers the calling experience inside the CRM so users can place calls, view caller context, and update records without switching tools. This reduces manual navigation compared with using a separate dialer and CRM side-by-side. It fits teams that prioritize CRM adoption and consistent activity capture.
Automated call activity capture
The product is designed to log call activity to CRM with less manual data entry. This can improve completeness of call records for reporting and coaching. It is particularly useful where teams need consistent call notes and dispositions tied to leads, contacts, and opportunities.
Integrates with business telephony
Tenfold connects to common business phone/VoIP environments to enable click-to-call and screen-pop style workflows. This supports both inbound and outbound scenarios where caller identification and record matching matter. It can be deployed as an overlay to existing telephony rather than requiring a full replacement of call infrastructure.
Not a full contact center
Tenfold focuses on CTI and CRM productivity rather than providing the breadth of features expected from dedicated contact center platforms. Organizations needing advanced routing, workforce management, omnichannel case handling, or deep QA tooling may require additional systems. This can increase overall stack complexity for larger support operations.
Dependent on CRM and telephony
Value depends on the specific CRM and phone system in use and the quality of those integrations. Changes to CRM configurations, telephony providers, or security policies can affect functionality and maintenance effort. Teams with multiple CRMs or fragmented telephony may face inconsistent user experiences.
Limited standalone revenue tooling
Compared with broader revenue intelligence and forecasting suites, Tenfold is more narrowly oriented around calling workflows and activity capture. Teams looking for end-to-end pipeline governance, forecasting, and multi-channel engagement in one platform may need complementary products. This can reduce suitability as a single system for sales execution and management.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Essentials | Contact for Pricing | Click-to-dial in CRM or from any Chrome browser page; Search-to-dial text entry bar; Automatic call logging; Screen-Pops in CRM for inbound & outbound calls; Capture call notes in CRM from Tenfold UI; Support matching/relating calls to standard CRM Objects; Follow-up task creation and scheduling; Click-to-Create new records. |
| Advanced | Contact for Pricing | All Essentials features plus: Tenfold custom info tab (customized CRM data panel); Create Tenfold Teams for tailored feature configuration; Team-based call analytics; Relate calls to custom CRM Objects; Single Sign-On via ADFS or SAML 2.0; Call dispositions from UI; @mention notifications in notes; Natural Language Processing to automate next steps; Advanced agent features; Initiate custom workflows on call events; Screen-Pops on IVR data. |
| Custom / Add-ons | Contact for Pricing | Add-on/custom options: Premium 24x7x365 Support; Tenfold Call Recording; VoiceLink to recordings embedded in CRM; Local Presence Dialing; Search & display social profiles; 3rd-party data integration; Outbound SMS from UI; other custom integrations/features. |
Notes: Plans are licensed per named user and billed on an annual basis; additional users are pro-rated on an existing subscription term; Tenfold states it does not offer free trials and that there is a one-time implementation fee; Tenfold includes unlimited calls/minutes (no variable usage or overage charges).
Seller details
Genesys
Daly City, California, United States
1990
Private
https://www.genesys.com/
https://x.com/genesys
https://www.linkedin.com/company/genesys
