Rakuten SixthSense Observability
AIOps tools
Digital experience monitoring (DEM) software
Incident management software
IT alerting software
Application manager software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Rakuten SixthSense Observability and its alternatives fit your requirements.
Contact the product provider
Free TrialFree version
Small
Medium
Large
- Media and communications
- Retail and wholesale
- Accommodation and food services
What is Rakuten SixthSense Observability
Rakuten SixthSense Observability is an observability and AIOps platform used to monitor applications and infrastructure, detect anomalies, and support incident response workflows. It targets SRE, operations, and platform teams that need centralized telemetry, alerting, and service health views across distributed systems. The product emphasizes automated detection and correlation of signals to reduce alert noise and speed triage, with dashboards and workflows oriented around operational outcomes.
AIOps-driven signal correlation
The platform focuses on correlating events and telemetry to identify likely incident drivers rather than presenting raw alerts in isolation. This can help operations teams reduce duplicate notifications and prioritize actionable issues. It aligns with common AIOps use cases such as anomaly detection, noise reduction, and faster root-cause triage.
Unified observability workflows
SixthSense Observability is positioned to bring monitoring, alerting, and incident-oriented workflows into a single operational surface. This supports day-to-day SRE activities such as service health tracking, on-call readiness, and post-incident review inputs. Consolidation can reduce context switching compared with using separate tools for metrics, logs, and incident handling.
Enterprise operations orientation
The product is designed for production operations teams managing complex, distributed environments. Its feature set maps to common enterprise requirements such as centralized alert management, service-level visibility, and operational dashboards. This makes it suitable for organizations that need standardized processes across multiple teams and services.
Limited public technical detail
Compared with widely documented observability suites, there is less publicly available information on supported data sources, agent/collector options, and API depth. This can make early-stage evaluation and architecture validation harder without direct vendor engagement. Buyers may need proof-of-concept work to confirm coverage for their specific stacks.
Ecosystem and integrations uncertainty
The breadth and maturity of out-of-the-box integrations (cloud services, Kubernetes distributions, CI/CD, ITSM, paging, and chat tools) is not as clearly documented as in more established platforms. Integration gaps can increase implementation effort and require custom connectors. This can affect time-to-value for teams with heterogeneous tooling.
Potential adoption and skills ramp
AIOps features typically require tuning (alert rules, baselines, service models) and operational change management to be effective. Teams may need time to calibrate detection and correlation to avoid missed incidents or excessive suppression. Organizations without mature observability practices may see slower benefits until processes and ownership are clarified.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 (Forever) | Listed on the official Observability pricing page as a Free tier (no price shown). Includes basic platform access; site shows "Get Started" Free option. See vendor pricing page for details. |
| Professional | Not listed (Contact sales) | Shown on official pricing page as "Professional" tier with agent-based pricing; no public list price provided on the site—requires contacting sales or using the estimator on the pricing page. |
| Enterprise | Custom pricing | Enterprise/custom pricing (contact sales). Site lists Enterprise with enterprise-grade features and SLA; pricing not published. |
Additional (module-level) official pricing found on vendor site:
Data Observability (module) — tiered: Free (0) and Pro at $10 per monitored table / month; Enterprise = Custom. (This pricing is shown on the vendor's Data Observability pricing page.)
Seller details
Rakuten Group, Inc.
Tokyo, Japan
1997
Public
https://global.rakuten.com/
https://x.com/RakutenGroup
https://www.linkedin.com/company/rakuten/
