Resolve
General-purpose AI agents
Configuration management tools
Network automation tools
Robotic process automation (RPA) software
Workload automation software
Incident response software
Agentic AI software
AI agents
AI IT agents software
System security software
DevOps software
CI/CD tools
Process automation software
Runbook automation software
AI agents for HR software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Resolve
Resolve is an incident response and operations automation platform used by IT and engineering teams to detect, triage, and remediate service issues. It connects to monitoring, ticketing, chat, and on-call tools to orchestrate runbooks and coordinate responders during incidents. The product focuses on guided workflows, automated actions, and post-incident follow-up to reduce manual coordination work. It is typically used in NOC/SRE/IT operations environments rather than customer-facing sales or contact-center workflows.
Incident workflow orchestration
Resolve structures incident handling with defined workflows for triage, escalation, and resolution. It helps standardize how teams coordinate across chat, ticketing, and on-call processes. This can reduce ad-hoc coordination compared with general-purpose automation tools that do not model incident lifecycles. It also supports repeatable execution for common incident types.
Runbook automation capabilities
Resolve can execute automated steps during incidents, such as triggering scripts or calling external systems through integrations. This supports consistent remediation for known failure modes and reduces reliance on manual copy/paste procedures. Teams can embed approvals and checkpoints where full automation is not appropriate. The approach aligns with runbook automation use cases in IT operations.
Integrates with IT toolchains
Resolve is designed to connect with common observability, ITSM, and collaboration tools to centralize incident actions. This reduces context switching by allowing responders to initiate or track actions from a single workflow. Integration-driven automation is useful when organizations already have established monitoring and ticketing systems. It also helps keep incident records synchronized across systems.
Vendor identity ambiguity
“Resolve” is a common product name used by multiple vendors across different domains, and the correct seller cannot be verified from the product name alone. Vendor-specific capabilities, integrations, and deployment options vary significantly depending on which “Resolve” is intended. This creates a risk of mismatched evaluation criteria and inaccurate comparisons. A vendor URL or logo is needed to confirm the exact product.
Not a full RPA suite
While it can automate operational runbooks, it may not provide the breadth of desktop/UI automation, attended automation, and bot governance typical of dedicated RPA platforms. Organizations seeking broad business-process automation across finance, HR, or customer operations may need additional tooling. Automation is often strongest when actions are API-driven and tied to IT systems. UI-level automation requirements can limit applicability.
Requires process and runbook maturity
To get consistent value, teams typically need well-defined incident processes and maintained runbooks. Building and maintaining workflows, integrations, and automation steps can require ongoing engineering or operations effort. If monitoring signals are noisy or ownership is unclear, automation can amplify confusion rather than reduce it. Adoption often depends on cross-team alignment and governance.
