AVOXI
VoIP providers
Contact center software
Cloud PBX platforms software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$6.49 per number per month
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- Transportation and logistics
- Information technology and software
- Media and communications
What is AVOXI
AVOXI is a cloud-based voice communications provider that offers virtual phone numbers and VoIP calling for businesses with distributed teams and international calling needs. It supports use cases such as inbound customer support, outbound sales calling, and basic contact center operations. The product emphasizes global number coverage, call routing, and analytics, and it can be used alongside existing CRM and support tools via integrations and APIs.
Global virtual number coverage
AVOXI provides international and toll-free phone numbers designed for organizations that need a local presence in multiple countries. This supports multi-region customer support and sales teams without deploying local telephony infrastructure. It is particularly relevant for companies that need to manage numbering, provisioning, and routing across geographies from a single platform.
Call routing and IVR controls
The platform includes configurable call flows such as IVR menus, ring groups, time-based routing, and call forwarding. These features help teams direct calls to the right queue or agent and manage after-hours handling. For organizations that do not require a full enterprise contact center suite, these controls can cover common operational needs.
Analytics and monitoring features
AVOXI offers call reporting and monitoring capabilities that help supervisors track volumes, answer rates, and agent activity. This supports performance management and troubleshooting for voice operations. Compared with simpler dialers, the emphasis on reporting and number management can be useful for teams operating across multiple regions.
Not a full CCaaS suite
While AVOXI supports contact-center-style calling, it may not match the breadth of functionality found in dedicated enterprise contact center platforms. Advanced workforce management, quality management, and omnichannel digital engagement may require additional tools. Buyers with complex routing, compliance, or multi-channel requirements should validate feature depth during evaluation.
Integrations vary by stack
AVOXI supports integrations and APIs, but the practical fit depends on the specific CRM/helpdesk environment and the level of automation required. Some organizations may need custom work to align call events, dispositions, and reporting with internal processes. Integration coverage and maintenance should be confirmed for the exact systems in scope.
International service complexity
Global numbering and calling can involve country-specific regulations, documentation, and provisioning timelines. Availability of certain number types and features can vary by country and carrier constraints. Teams should plan for lead times and verify regulatory requirements for each target market.
Plan & Pricing
Tiered-plan (Contact Center Software):
| Plan | Price | Key features & notes |
|---|---|---|
| Launch | $0 per user/month (pricing shown is based on annual, upfront payment) | Baseline contact-center features; Minimum 1 user; Minimum 1 phone number; Number Starting Price Per Month listed as $12.49; 30 days voice recording storage; additional call/minute charges and number packages may apply. |
| Contact | $29.99 per user/month (pricing shown is based on annual, upfront payment) | Everything in Launch plus Salesforce integration, Agent Webphone & dashboard, ACD routing, Live monitoring & coaching, Real-time dashboards, Mobile App, Designated Onboarding Coach; Minimum 3 users. |
| Engaged Enterprise | $49.99 per user/month (pricing shown is based on annual, upfront payment) | Everything in Contact plus Queue Callback, Skills Based Routing, Unlimited recording storage, Designated Customer Project Manager, Global VIP Support; Minimum 3 users. |
Usage-based / Cloud Voice (Virtual Numbers & Platform tiers): Pricing model: Usage-based (per-number packages) + platform service tiers Number packages: "Number Packages Starting at $6.49/mo" (virtual number pricing depends on number type, required minutes, and country/city). Platform service tiers (percentage of spend with monthly minimums):
- Standard: 3% of spend (or $14.99/mo minimum).
- Premium: 5% of spend (or $99.99/mo minimum).
- Premium AI: 10% of spend (or $199.99/mo minimum). Other pricing notes: Number Starting Price Per Month shown as $12.49 on the Contact Center pricing table; SIP trunks priced $19.99/trunk (listed on Contact Center page). Onboarding fees: $149.99 one-time for up to 6 licenses; $29.99 one-time per additional license. Additional taxes, regulatory fees, and usage (per-minute) charges may apply.
Seller details
AVOXI, Inc.
Atlanta, Georgia, US
2006
Private
https://www.avoxi.com/
https://x.com/avoxi
https://www.linkedin.com/company/avoxi/
