CircleLoop
VoIP providers
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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£5 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Media and communications
- Professional services (engineering, legal, consulting, etc.)
What is CircleLoop
CircleLoop is a cloud-based business phone system that provides VoIP calling, virtual numbers, and call handling features for teams. It targets small to mid-sized organizations that need a shared phone presence for sales and customer support without on-premises telephony hardware. The product focuses on browser and mobile app calling, team call routing, and basic call management workflows. It is typically used to replace or augment traditional PBX and mobile-only calling with a centralized business number and admin controls.
Cloud PBX core features
CircleLoop provides core VoIP/PBX capabilities such as business numbers, call routing, voicemail, and call forwarding. These features support common small-business scenarios like shared team lines and basic inbound handling. The service model reduces the need for on-premises telephony equipment and simplifies provisioning. It fits organizations that want a straightforward business phone layer rather than a full contact-center suite.
Team-oriented call handling
The product is designed around shared access to business numbers and team workflows, which helps distribute inbound calls across multiple users. Admins can typically manage users, numbers, and routing rules centrally. This supports sales and support teams that need visibility into who answered and how calls are handled. It aligns with use cases where multiple staff members cover the same line.
App-based calling options
CircleLoop supports calling through software clients (web and/or mobile), enabling users to make and receive calls without dedicated desk phones. This is useful for remote and hybrid teams that need a consistent business identity across devices. It also helps standardize calling behavior and reduces reliance on personal mobile numbers. App-based access can simplify onboarding for new users.
Limited contact-center depth
Compared with more contact-center-focused platforms in this space, CircleLoop is typically positioned as a business phone system rather than a full omnichannel CCaaS. Organizations needing advanced queueing, workforce management, quality management, or complex IVR/automation may find gaps. This can lead to additional tools or an eventual migration for larger support operations. It is better suited to lighter-weight call handling requirements.
Automation and integrations vary
CRM integrations, workflow automation, and API breadth can be more limited than platforms built primarily for sales dialer and automation-heavy use cases. If a team depends on deep CRM synchronization, advanced call dispositions, or automated sequences, they may need to validate capabilities carefully. Integration availability can also vary by region and plan. This increases evaluation effort for teams with complex toolchains.
Geography and number coverage
International number availability, calling rates, and regulatory support can differ across VoIP providers. Buyers with multi-country operations should confirm local number coverage, emergency calling support, and compliance requirements for each target market. If coverage is narrower, it can constrain expansion or require secondary carriers. This is a common risk area for SMB-focused VoIP services.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Pay As You Go | £5 per user/month (+ VAT) | Includes 1 UK number; All CircleLoop features (call recording, conference calling, voicemail-to-text); Unlimited inbound calls; UK outbound calls from 3p/min; International calls from 3p/min; SMS 4p/message; No set-up or activation fees; "Try free for 7 days" available. |
| Unlimited | £15 per user/month (+ VAT) | Includes 1 UK number; All CircleLoop features (call recording, conference calling, voicemail-to-text); Unlimited inbound calls; Unlimited outbound calls to UK 01/02/03/0800 and most 07 numbers; Includes standard international calling to USA, Canada, Ireland, Australia, New Zealand; International calls from 3p/min for other countries; SMS 4p/message; No set-up or activation fees; "Try free for 7 days" available. |
Extras (listed on official pricing page): Additional UK numbers from £2 per month per user (+ VAT); VIP/memorable numbers from £3 per month per user (+ VAT); Number porting: Free of charge (according to pricing page).
