CloudCall
VoIP providers
Call center infrastructure (CCI) software
Contact center software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$75 per month
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- Real estate and property management
- Professional services (engineering, legal, consulting, etc.)
- Information technology and software
What is CloudCall
CloudCall is a cloud telephony (VoIP) platform focused on business calling workflows for sales and customer-facing teams. It provides softphone and call management features and emphasizes integrations with CRM systems to log calls and surface calling controls inside business applications. The product is commonly used for outbound calling, inbound routing, and call activity tracking across distributed teams.
CRM-focused calling workflows
CloudCall is designed to connect calling activity with CRM records so users can place calls, capture outcomes, and keep contact histories up to date. This reduces manual data entry compared with standalone VoIP tools. It fits teams that want calling embedded into sales and service processes rather than running a separate phone system.
Business telephony feature set
The platform supports core VoIP capabilities such as business numbers, call routing, and user/agent calling controls. These functions cover common needs for small to mid-sized teams running inbound and outbound calling. It can serve as a telephony layer without requiring on-premises PBX hardware.
Supports distributed teams
As a cloud service, CloudCall supports remote and multi-location teams using internet-based calling. Users can operate through software-based calling rather than desk phones, which simplifies deployment. This aligns with organizations that need quick provisioning and centralized administration.
Contact center depth varies
Organizations needing advanced contact center capabilities (for example, sophisticated workforce management, quality management suites, or complex omnichannel orchestration) may find gaps depending on their requirements. Some features typical of enterprise contact center platforms may require third-party tools or are not the product’s primary focus. Fit is often stronger for calling-centric teams than for large, multi-channel operations.
Integration dependence for value
A significant portion of the product’s value comes from CRM and business application integrations. If a team uses a niche CRM, custom data model, or has strict integration constraints, implementation effort can increase. In those scenarios, the experience may be closer to a standard VoIP tool with fewer workflow benefits.
Global telephony constraints possible
As with many VoIP providers, coverage, number availability, and regulatory requirements can vary by country and carrier. Companies with complex international numbering needs or strict compliance requirements may need to validate local availability and constraints before rollout. Network quality and local telecom rules can also affect call performance and feature access.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | $15 per user/month (annual) or $20 per user/month (monthly) | 500 SMS (annual) / 250 SMS (monthly); Unlimited local/regional calling to US & Canada (or UK & Ireland for GBP pricing); 3 months call storage; Essential VoIP & SMS; SSO via Azure/Google; 5-user minimum applies. |
| Pro | $24 per user/month (annual) or $33 per user/month (monthly) | Everything in Starter + 2000 SMS (annual) / 500 SMS (monthly); Calling to +13 countries; 6 months call storage; AI-enhanced call summaries; On-demand coaching panel; Monitor/Whisper/Barge; Team administration. |
| Advanced | $35 per user/month (annual) or $45 per user/month (monthly) | Everything in Pro + 2500 SMS (annual) / 750 SMS (monthly); Calling to +25 countries; 12 months call storage; AI summaries with CRM sync; Voicemail Drop; Power Dialer; Campaign Management. |
Add-on pricing (from official site):
- 25 Countries International Voice Pro Add-On: $14 per user/month (billed annually) or $18 per user/month (billed monthly).
- 200 Countries Global Voice Add-On: $30 per user/month (billed annually) or $33 per user/month (billed monthly).
- +2,000 US & Canada Texts: $16.99 per user/month.
Seller details
CloudCall Group plc
Leicester, United Kingdom
2007
Public
https://www.cloudcall.com
https://x.com/CloudCall
https://www.linkedin.com/company/cloudcall/
