Cobrowse.io
Co-browsing software
Remote support software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$18 per agent per month
Free Trial
Free version unavailable
Small
Medium
Large
- Healthcare and life sciences
- Professional services (engineering, legal, consulting, etc.)
- Banking and insurance
What is Cobrowse.io
Cobrowse.io is a co-browsing platform that lets support and success teams view and guide a customer’s web or mobile app session in real time. It is typically used for assisted onboarding, troubleshooting, and completing complex workflows without requiring the customer to install a separate remote desktop tool. The product is delivered as an embeddable SDK and APIs, with controls designed to limit what agents can see and do during a session.
Embeddable web and mobile SDKs
Cobrowse.io is designed to be embedded directly into a company’s website or native mobile apps, enabling in-app co-browsing rather than relying on external screen-sharing links. This approach can reduce friction for end users compared with tools that require separate downloads or switching contexts. It also supports use cases where the customer remains inside an authenticated application flow.
Privacy and redaction controls
The platform includes mechanisms to restrict visibility of sensitive fields and content during a session (for example, masking inputs or limiting what is shared). These controls are important for regulated workflows where agents should not see credentials or payment data. Compared with general-purpose remote support tools, co-browsing-specific privacy features can be easier to apply at the application layer.
API-first integration approach
Cobrowse.io provides APIs and SDKs intended for integration into existing support stacks and customer-facing applications. This can help teams trigger sessions from within their own UI and connect co-browsing to internal workflows. It is a fit for organizations that want co-browsing as a component rather than a full contact-center suite.
Requires implementation effort
Because Cobrowse.io is typically deployed via SDKs, it often requires engineering time to instrument applications, configure masking rules, and validate behavior across browsers and devices. This can be more involved than adopting a standalone remote support product that works out of the box. Time-to-value depends on the complexity of the customer application and security requirements.
Not a full remote support suite
Cobrowse.io focuses on co-browsing and in-app assistance rather than broad device management features such as unattended access, OS-level control, or endpoint administration. Organizations looking for comprehensive IT remote support may need additional tools. This can increase vendor count for teams that want both customer co-browsing and IT helpdesk capabilities.
Feature depth varies by channel
Co-browsing capabilities can differ between web and native mobile environments due to platform constraints and app architecture. Some advanced interactions may require additional configuration or may not behave identically across all devices and browsers. Teams should validate critical workflows (authentication, embedded content, complex UI components) in their specific application context.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Co-browse on web | $18 per agent/month (billed annually) | Named-agent license for web co-browsing; all features included for web; self-service purchase via dashboard/Stripe. |
| Co-browse on web and mobile apps | $36 per agent/month (billed annually) | Named-agent license covering web + mobile app co-browsing (iOS/Android/SDKs); all features included; self-service purchase. |
| Enterprise / Custom | Custom pricing | Enterprise models for large agent counts, alternate licensing, enablement services, 24/7 incident response, and self-hosting; contact sales. |
Seller details
Cobrowse.io
Unsure
Private
https://www.cobrowse.io/
https://x.com/cobrowseio
https://www.linkedin.com/company/cobrowse-io/
