Surfly
Screen sharing software
Co-browsing software
Remote support software
Team collaboration software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Professional services (engineering, legal, consulting, etc.)
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- Education and training
What is Surfly
Surfly is a co-browsing and secure collaboration platform that lets a representative and an end user share and control a web session in real time without requiring the end user to install software. It is commonly used by customer support, sales, and onboarding teams to guide users through web-based processes such as applications, purchases, and account servicing. The product typically embeds into a company’s website or web app and supports features such as session sharing, remote control, and masking of sensitive fields.
No-download browser co-browsing
Surfly is designed for in-browser co-browsing, which reduces friction compared with tools that require full desktop clients or plugins. This can improve adoption for customer-facing use cases where end users cannot install software. It also aligns well with web-first support and digital sales workflows. The approach is distinct from meeting-centric screen sharing tools that prioritize conferencing features over guided web journeys.
Embeddable and API-driven
Surfly is commonly implemented as an embedded capability within an existing website or web application. It provides integration options (such as APIs/SDKs) that allow teams to launch sessions from CRM, support, or custom portals and to tailor the experience to internal workflows. This supports use cases like authenticated customer servicing and guided form completion. It is better suited to productized customer assistance than general-purpose collaboration suites.
Controls for sensitive data
Surfly supports mechanisms to limit what is shared during a session, such as masking or restricting sensitive page elements. These controls help organizations use co-browsing in regulated or privacy-sensitive contexts where full screen sharing is not acceptable. The ability to constrain visibility is a practical differentiator versus generic screen sharing. It also helps standardize agent behavior by enforcing what can and cannot be viewed.
Web-session scope limitations
Surfly primarily focuses on browser-based co-browsing rather than full device remote control. If support scenarios require operating system access, native application troubleshooting, or deep device diagnostics, organizations may need additional remote support tooling. This can increase tool sprawl for IT helpdesk use cases. It is best aligned to digital customer experience rather than endpoint management.
Implementation effort for embedding
To get the most value, Surfly often requires technical implementation to embed and configure within a website or web app. Teams may need developer time for integration, authentication flows, UI controls, and policy configuration (for example, what to mask). This can be more involved than adopting an out-of-the-box meeting or screen sharing product. Ongoing maintenance may be required as web applications change.
Not a full collaboration suite
Surfly is not positioned as an all-in-one team collaboration platform with persistent chat, document collaboration, and broad meeting administration. Organizations looking for a single suite for internal collaboration may find gaps and need separate tools. Its feature set is optimized for guided customer interactions rather than internal team productivity. As a result, it may be a complementary component rather than a primary collaboration hub.
Seller details
Surfly B.V.
Amsterdam, Netherlands
Private
https://surfly.com/
https://x.com/surfly
https://www.linkedin.com/company/surfly/
