eGain AI Knowledge Hub
Knowledge base software
Contact center knowledge base software
Conversational support software
Knowledge management software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$12.50 per named user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Healthcare and life sciences
- Banking and insurance
- Transportation and logistics
What is eGain AI Knowledge Hub
eGain AI Knowledge Hub is a contact center knowledge base and knowledge management product designed to create, govern, and deliver customer-service content across agent-assisted and digital support channels. It supports use cases such as guided agent assistance, customer self-service, and consistent answers across chat, messaging, and voice interactions. The product emphasizes centralized knowledge authoring with workflow and governance, plus AI-assisted search and answer delivery integrated into service and contact center environments.
Purpose-built for contact centers
The product is designed around customer service workflows, including agent-facing knowledge delivery and self-service use cases. It supports consistent answers across assisted and digital channels, which reduces duplication between internal and external knowledge. This focus typically fits better than general-purpose knowledge management tools when the primary requirement is contact center deflection and agent productivity.
Governance and content lifecycle
It provides structured authoring, review, and publishing controls suited to regulated or high-volume support environments. These capabilities help teams manage versioning, approvals, and content ownership across multiple departments. Compared with lighter knowledge base tools, this governance approach can better support auditability and controlled change management.
AI-assisted retrieval and answers
The product uses AI features to improve knowledge discovery and answer delivery for agents and customers. This can reduce time spent searching and help standardize responses during live interactions. It is positioned for conversational support scenarios where fast, context-relevant knowledge access is required.
Implementation can be complex
Deployments in contact center environments often require integration with CRM, ticketing, telephony, and digital channels. Knowledge governance also introduces process work (roles, workflows, content standards) that can extend time-to-value. Organizations seeking a lightweight, quick-start knowledge base may find the setup heavier than simpler tools.
Best fit is service-centric
The feature set is optimized for customer service knowledge rather than broad enterprise collaboration or project documentation. Teams looking for an all-in-one work hub (tasks, docs, and collaboration) may still need additional systems. As a result, it may not replace general workplace knowledge platforms for non-support departments.
AI outcomes require tuning
Answer quality depends on content structure, metadata, and ongoing curation, especially when AI is used for retrieval or response generation. Organizations may need to invest in taxonomy design, content cleanup, and monitoring to maintain accuracy. This operational overhead can be higher than with basic keyword-search knowledge bases.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Contact Center User | $25 per named user per month | AI-powered knowledge and guidance for contact-center agents. (Source shows "Contact Center User: $25 per named user per month"). |
| Enterprise User | $12.50 per named user per month | AI-powered knowledge and guidance for enterprise users (outside the contact center). |
Usage-based (Customer Self-Service) Pricing model: Pay-as-you-go Customer Self-Service: $0.20 per self-service session. Buy in blocks of 1,000 billable session units. (Official page indicates billable sessions sold in blocks of 1,000 and the $0.20/session price.)
Notes: "Try for Free" is shown on eGain product pages (trial availability not always time-specified on Knowledge Hub pages).
Seller details
eGain Corporation
Sunnyvale, CA, USA
1997
Public
https://www.egain.com/
https://x.com/eGain
https://www.linkedin.com/company/egain-corporation/
