Kickserv
Field service management software
Cleaning services software
Forestry software
Pest control software
Repair shop software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$60 per month
Free TrialFree version
Small
Medium
Large
- Construction
- Real estate and property management
- Accommodation and food services
What is Kickserv
Kickserv is a cloud-based field service management application for small service businesses that need to manage leads, estimates, jobs, scheduling, and invoicing. It supports dispatching field technicians, tracking job status, and collecting customer signatures and payments. The product is commonly used by home and commercial service providers such as cleaning, pest control, and repair services. It emphasizes an all-in-one workflow from quote to payment with customer and job history stored in a central system.
End-to-end job workflow
Kickserv covers core operational steps including lead capture, estimating, job creation, scheduling, and invoicing. It maintains customer records and job history to support repeat service and follow-up work. This breadth reduces the need to stitch together separate tools for quoting, dispatch, and billing. It fits teams that want a single system for day-to-day service operations rather than a highly customizable platform.
Mobile-friendly field execution
The product supports field staff with access to job details, customer information, and status updates while on site. It enables capturing signatures and recording completion information to close out work orders. These capabilities help reduce back-and-forth between office and field and shorten the time from job completion to invoice. It is oriented toward technician workflows rather than general-purpose CRM usage.
Customer communications and payments
Kickserv includes customer-facing touchpoints such as sending estimates/invoices and supporting online payment collection (availability depends on plan and payment setup). It helps standardize communications around appointments and billing using templates and automated notifications. This can improve consistency for small teams that do not have dedicated back-office staff. The focus is on practical billing and customer follow-up rather than enterprise finance controls.
Limited enterprise customization
Kickserv is designed for small to mid-sized service businesses and may not meet complex requirements such as multi-entity operations, advanced role-based controls, or highly tailored workflows. Organizations needing extensive configuration, custom objects, or deep process automation may find constraints compared with broader platforms. Integration depth and extensibility can be a deciding factor for teams with established systems. Fit is strongest when standard FSM processes are sufficient.
Industry-specific depth varies
While it is used across multiple service verticals, specialized needs (for example, forestry-specific compliance, pest control chemical tracking, or repair-shop inventory and parts workflows) may require additional tools or workarounds. The product’s core model centers on jobs, schedules, and invoices rather than niche regulatory or asset-management features. Buyers in regulated or highly specialized trades should validate required fields, reports, and audit trails. Some vertical requirements may be better served by dedicated industry systems.
Reporting and analytics constraints
Operational reporting is oriented toward standard service metrics such as jobs, revenue, and technician activity. Teams needing advanced analytics, custom dashboards, or complex cross-object reporting may need exports or external BI tooling. This can add manual effort for performance management and forecasting. Data needs should be assessed early if reporting is a primary driver.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 per month | No monthly subscription cost; requires use of Kickserv online payments (transaction fees apply); manual payment logging not included. (See Kickserv Help Center). |
| Start | $60 per month | Includes 5 users. Features: embeddable contact form; automated email & text reminders; 20+ business reports; time tracking; expense tracking; QuickBooks Online integration. Save 20% with annual subscription. 30-day free trial available. |
| Run | $119 per month | Includes 10 users. Everything in Start plus dispatch mapping; GPS check-ins; custom data fields; custom reports; QuickBooks Desktop integration available ($50/mo). Save 20% with annual subscription. 30-day free trial available. |
| Scale | $199 per month | Includes 20 users. Everything in Run plus custom templates. Save 20% with annual subscription. 30-day free trial available. |
Notes: Kickserv offers a "Kickserv Kickback" program that can reduce monthly fees (5% discount) if minimum monthly online payment processing volumes are met; details and plan-specific minimums are documented on Kickserv's support site.
