ServiceTitan
Field service management software
HVAC software
Pest control software
Construction software
Equipment maintenance software
Maintenance management software
Work order software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Construction
- Real estate and property management
- Accommodation and food services
What is ServiceTitan
ServiceTitan is a cloud-based field service management platform designed for residential and commercial service contractors. It supports dispatching and scheduling, mobile technician workflows, customer communications, estimates and invoicing, and business reporting. The product is commonly used by trades such as HVAC, plumbing, electrical, and other home and commercial services that need integrated operations and customer management. It differentiates through an end-to-end suite that combines field execution with office workflows and a marketplace of integrations.
End-to-end contractor workflows
ServiceTitan covers core field service processes from call booking and dispatch to job execution, invoicing, and payment collection. It also includes operational features such as customer history, service agreements, and technician performance tracking. This breadth reduces the need to stitch together multiple point solutions for scheduling, work orders, and billing. It is particularly aligned to trade contractor workflows rather than generic CRM-only tooling.
Strong mobile field execution
The platform provides mobile tools for technicians to manage work orders, capture job notes and photos, present estimates, and collect signatures and payments. These capabilities support consistent job documentation and faster closeout from the field. Offline tolerance and device support vary by implementation, but the product is built around technician-first workflows. This is a key requirement for organizations with high daily job volume.
Reporting and operational visibility
ServiceTitan includes dashboards and reporting oriented to service operations, sales performance, and call/booking outcomes. It centralizes job, customer, and financial activity to support operational reviews and forecasting. Compared with lighter scheduling tools, it provides more structured data capture across the job lifecycle. Many organizations use it as a system of record for service operations analytics.
Higher total cost footprint
ServiceTitan is typically positioned for established contractors and can be expensive relative to simpler scheduling or form-based tools. Costs can increase with additional modules, user licenses, and add-ons. Implementation and training time also contribute to total cost of ownership. Smaller teams may find the platform more than they need for basic work order management.
Implementation and change management
Deployments often require process standardization, data migration, and configuration across dispatch, pricebooks, and customer records. Organizations may need dedicated internal admins to maintain settings, templates, and user permissions. Integrations with accounting, marketing, and telephony can add complexity depending on the existing stack. Time-to-value can be longer than for lightweight field apps.
Less suited for non-trades
The product is optimized for service contractor use cases and may be less flexible for industries that need highly customized workflows outside typical trade patterns. Organizations with complex asset maintenance programs may require deeper EAM/CMMS capabilities than a contractor-focused FSM suite provides. Some advanced workflow orchestration may require external tools or integrations. Fit can vary for construction-centric or project-heavy scenarios compared with pure service work.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | Request pricing (per-technician; pricing not published on official site) | Dispatching, Scheduling, Call Booking, Invoicing, Pricebook, Mobile Estimates, Payroll Management, Advanced Reporting, Commission Tracking, Customizable Memberships |
| Essentials | Request pricing (per-technician; pricing not published on official site) | Dispatching, Scheduling, Call Booking, Invoicing, Pricebook, Mobile Estimates, Payroll Management, Advanced Reporting, Commission Tracking, Customizable Memberships |
| The Works | Request pricing (per-technician; pricing not published on official site) | Dispatching, Scheduling, Call Booking, Invoicing, Pricebook, Mobile Estimates, Configurable Payroll, Advanced Reporting, Commission Tracking, Customizable Memberships |
Seller details
ServiceTitan, Inc.
Glendale, California, USA
2012
Private
https://www.servicetitan.com/
https://x.com/ServiceTitan
https://www.linkedin.com/company/servicetitan/
