Salesforce Field Service
Field service management software
Asset inspection software
Employee manager software
Employee planner software
Equipment maintenance software
General contractors software
Job management software
Maintenance management software
Service lifecycle management software
Service planning software
Work order software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Salesforce Field Service and its alternatives fit your requirements.
$22 per login per month
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Free version unavailable
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- Professional services (engineering, legal, consulting, etc.)
- Education and training
- Information technology and software
What is Salesforce Field Service
Salesforce Field Service is a field service management application built on the Salesforce platform to plan, dispatch, and track service work performed by mobile technicians. It supports work orders, scheduling and routing, mobile execution, parts and inventory processes, and customer communications for service organizations. The product is typically used by companies that already run customer service or CRM processes in Salesforce and want a unified data model and workflow automation across service operations.
Native Salesforce platform integration
The product runs on the Salesforce platform and uses shared objects, security, and automation with Salesforce CRM and Service Cloud. This reduces duplicate data entry between customer service, work orders, and field execution when an organization standardizes on Salesforce. It also enables use of platform capabilities such as Flow automation, reporting, and role-based access controls across field service processes.
Advanced scheduling and dispatch
It provides configurable scheduling policies, skill and availability matching, and dispatcher tools for assigning work. Routing and appointment management support common field service scenarios such as time windows, priorities, and multi-resource jobs. These capabilities help operations teams manage higher job volumes and complex constraints compared with basic calendar-style planning tools.
Extensible mobile and workflows
The mobile experience supports technician task execution, checklists, parts usage, and capture of service details in the field. The platform supports customization and integration through Salesforce configuration, APIs, and an ecosystem of add-ons. This makes it suitable for organizations that need to tailor data capture, approvals, and service processes to specific equipment or compliance requirements.
Complex implementation and administration
Deployments often require significant configuration of data models, scheduling rules, and integrations with ERP, inventory, or billing systems. Ongoing administration can be demanding because changes to workflows, permissions, and mobile experiences typically involve Salesforce platform skills. Smaller teams may find the setup effort disproportionate compared with lighter-weight job management tools.
Cost can scale quickly
Total cost can increase with additional licenses, platform add-ons, and usage-based components depending on the Salesforce edition and required capabilities. Organizations may also incur costs for implementation partners and ongoing managed services. This can make budgeting less predictable than simpler point solutions with fewer modules.
Asset maintenance depth varies
While it supports work orders and service history, organizations with heavy equipment maintenance requirements may need additional configuration or complementary systems for advanced maintenance planning, complex asset hierarchies, or specialized inspection regimes. Some maintenance management features depend on how the broader Salesforce environment is modeled and integrated. Buyers should validate fit for preventive maintenance, compliance reporting, and parts replenishment workflows end-to-end.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Dispatcher | $175 USD/user/month (billed annually) | AI-powered scheduling and route optimization; Intelligent Dispatch Console; real-time visibility. Requires annual contract; Unlimited Edition version: $330/user/month. |
| Technician | $175 USD/user/month (billed annually) | Mobile app for technicians (offline access), work order updates, quotes & payments in the field. Requires annual contract; Unlimited Edition version: $330/user/month. |
| Contractor | $55 USD/user/month OR $22 per login (monthly logins available) | Manage extended workforce with secure mobile app access and job updates; monthly login pricing option available. Contact sales for details. |
| Contractor Plus | $80 USD/user/month OR $32 per login (monthly logins available) | Contractor portal and mobile app with cross-sell/upsell capabilities and performance tracking. Contact sales for details. |
| Field Service Plus | $230 USD/user/month (billed annually) | Combines Dispatcher, Technician, Service Cloud and Sales Cloud features; includes service user functionality. Unlimited Edition: $380/user/month. |
| Agentforce 1 Field Service | $650 USD/user/month (billed annually) | Complete field service solution with built-in AI, unlimited Agentforce usage for employees, appointment assistant, visual remote assistant, Slack & Tableau Next; includes 1M Flex Credits & 2.5M Data Cloud Credits per org/year. |
Add-ons & related pricing (from official site):
- Agentforce for Field Service: $125/user/month.
- Asset Service Lifecycle Management: $75/user/month.
- Visual Remote Assistant: $50/user/month.
- Connected Assets: $15,000/org/month.
Notes: All per-user products require an annual contract. Above prices are available on Enterprise Edition; Unlimited Edition prices are higher as noted. Field Service requires at least one Service Cloud user license (or Field Service Plus bundle) and at least one Dispatcher license for scheduling. Pricing page states that it is provided for information purposes and to contact sales for detailed pricing.
Seller details
Salesforce, Inc.
San Francisco, CA, USA
1999
Public
https://www.salesforce.com/
https://x.com/salesforce
https://www.linkedin.com/company/salesforce/
