ManageEngine AlarmsOne
IT alerting software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$20 per user per month
Free TrialFree version
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What is ManageEngine AlarmsOne
ManageEngine AlarmsOne is an IT alerting and incident notification tool that centralizes alerts from monitoring systems and routes them to on-call teams. It supports alert correlation, escalation policies, and multi-channel notifications to help operations teams reduce noise and respond faster. The product is typically used by IT operations and NOC teams that need a unified view of alerts across infrastructure, applications, and services. It is positioned as part of the broader ManageEngine IT operations management portfolio and integrates with other ManageEngine tools and common monitoring sources.
Centralized alert aggregation
AlarmsOne consolidates alerts from multiple monitoring tools into a single console for triage and routing. This helps teams avoid switching between disparate monitoring dashboards when responding to incidents. Centralization also supports consistent handling rules across different alert sources. It fits environments that run several monitoring products in parallel.
Noise reduction and correlation
The product includes mechanisms to group related alerts and suppress duplicates to reduce alert fatigue. Correlation and deduplication can improve signal-to-noise for on-call responders compared with basic notification-only tools. This is useful for infrastructure events that generate cascades of secondary alarms. The approach supports more actionable incident queues.
Escalations and multi-channel routing
AlarmsOne supports on-call routing with escalation policies and notifications across common channels (for example email/SMS/push, depending on configuration). Escalation helps ensure alerts are acknowledged and progressed when primary responders are unavailable. This aligns with operational requirements for 24x7 coverage. It can be used as a notification layer on top of existing monitoring investments.
Best within ManageEngine ecosystem
While it can ingest alerts from different sources, the product is commonly deployed alongside other ManageEngine monitoring and IT operations tools. Organizations that standardize on a different ITOM stack may find integration depth varies by source. Some advanced workflows may require additional ManageEngine components or custom integration work. This can affect time-to-value in heterogeneous environments.
Limited APM-style context
AlarmsOne focuses on alert intake, correlation, and notification rather than deep application performance diagnostics. Teams needing end-to-end tracing, code-level error analysis, or rich service topology may need separate observability tooling. As a result, responders may still pivot to other systems for root-cause investigation. This is typical for alerting-centric products.
Workflow customization may vary
Complex incident processes (custom fields, approvals, and tightly governed change/incident workflows) are often handled in dedicated ITSM platforms. AlarmsOne can route and escalate alerts, but organizations with highly customized service management processes may need additional connectors and configuration. Reporting and analytics depth may also depend on the connected data sources. This can increase administrative overhead for mature operations teams.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 | Max 3 users; 1 inbound integration; unlimited alerts; unlimited email & push notifications; iOS app; alarm tracking; 3 months data retention; email support |
| Basic | $20 per user/month (billed annually) or $24 per user/month (month-to-month) | Everything in Free, plus unlimited inbound integrations; 4 outbound integrations; email integration; notification profiles; schedules; alarm escalations; 150 SMS/voice alert credits; 6 months data retention; email & phone support |
| Premium | $30 per user/month (billed annually) or $36 per user/month (month-to-month) | Everything in Basic, plus unlimited outbound integrations; 500 SMS/voice alert credits; custom API integration; downtime configuration; shift overrides; 1 year data retention |
Seller details
Zoho Corporation
Chennai, Tamil Nadu, India
1996
Private
https://www.zoho.com/
https://x.com/zoho
https://www.linkedin.com/company/zoho/
