ManageEngine Remote Access Plus
Remote desktop software
Remote support software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$75 per year
Free TrialFree version
Small
Medium
Large
- Information technology and software
- Public sector and nonprofit organizations
- Transportation and logistics
What is ManageEngine Remote Access Plus
ManageEngine Remote Access Plus is an IT remote support and remote desktop tool for help desks and system administrators to access and troubleshoot Windows, macOS, and Linux computers. It supports attended and unattended sessions and includes technician utilities such as file transfer, remote command execution, and system management actions. The product is typically deployed by organizations that want remote support integrated with endpoint administration workflows and available as on-premises software or as a cloud service.
IT admin-focused toolset
Remote Access Plus includes remote control plus technician utilities commonly used in IT operations, such as remote command prompt/PowerShell, process and service management, and system actions (e.g., reboot, shutdown). This reduces the need to switch between separate remote desktop and endpoint troubleshooting tools. It fits teams that handle frequent endpoint incidents and routine maintenance.
On-premises deployment option
The product is available as a self-hosted (on-premises) deployment in addition to a cloud option. This supports organizations with data residency, network segmentation, or internal access requirements that prefer not to route sessions through a vendor-hosted service. It can also simplify integration with internal authentication and network controls.
Unattended access and scheduling
Remote Access Plus supports unattended remote access for managed endpoints, which is useful for after-hours maintenance and distributed device fleets. It also supports session features such as file transfer and multi-monitor viewing to complete common support tasks. These capabilities align with help desk workflows where technicians need repeat access to the same endpoints.
Less suited to ad-hoc support
Organizations that primarily need quick, lightweight ad-hoc sessions for external customers may find the product more oriented toward managed endpoints and IT administration. Some environments prefer tools optimized for customer-facing support flows (e.g., very simple join links and minimal agent footprint). As a result, adoption may require more setup and endpoint preparation than purely ad-hoc tools.
Feature depth varies by OS
While it supports Windows, macOS, and Linux, certain administrative actions and troubleshooting utilities are typically most complete on Windows endpoints. Cross-platform parity can be a consideration for organizations with large macOS/Linux populations. Teams may need to validate which remote actions and scripts are supported per operating system.
Requires infrastructure management
Using the on-premises edition introduces server installation, upgrades, backups, and monitoring responsibilities. This can be a drawback for small teams that want a fully managed service with minimal maintenance. Even with cloud deployment, organizations may need to manage endpoint agents and access policies to meet security requirements.
Plan & Pricing
| Plan | Price (examples) | Key features & notes |
|---|---|---|
| Free Edition | Free — up to 10 computers with 1 technician (On‑Premises & Cloud) | Basic remote access; limited features. (Official pricing page shows "10 Free" for 1 technician.) |
| Standard — On‑Premises | $75 per year (25 computers, 5 technicians); $145 per year (50 computers, 5 technicians); prices scale by computer range; perpetual license examples: $187 (25 comps). | Core remote-control features (file transfer, multi-monitor, admin tools). Pricing varies by computer range and technician count; perpetual and annual licensing available. |
| Professional — On‑Premises | $95 per year (25 computers, 5 technicians); $195 per year (50 computers, 5 technicians); perpetual license examples: $237 (25 comps). | Adds session recording, voice/video chat, Wake-on-LAN, remote registry/CMD, advanced troubleshooting. |
| Standard — Cloud (subscription only) | $10 per month ($100 per year) for 25 computers with 5 technicians; $20/month for 50 comps; scales up to $1,000/month for 10,000 comps. | Cloud is subscription-only (ManageEngine notes "Cloud service is available only on subscription"). |
| Professional — Cloud (subscription only) | $15 per month ($150 per year) for 25 computers with 5 technicians; $30/month for 100 comps; scales up to $1,200/month for 10,000 comps. | Cloud/professional adds advanced features; billed monthly or annually. |
| Additional technician(s) (add‑on) | Examples: On‑Premises annual: 1 tech $95/year; 5 techs $345/year. Cloud: 1 tech $14.5/month ($145/year); 5 techs $44.5/month ($445/year). | Additional technician licensing available in quantity tiers; perpetual options also listed on the official pricing page. |
Notes: All pricing examples and tiers are taken directly from ManageEngine's official Remote Access Plus pricing page. Cloud vs On‑Premises availability and billing (monthly/annual/perpetual) vary by edition and computer-range. For exact quotes for specific counts/configurations ManageEngine provides "Get Quote" / "Buy now" links on the official page.
Seller details
Zoho Corporation
Chennai, Tamil Nadu, India
1996
Private
https://www.zoho.com/
https://x.com/zoho
https://www.linkedin.com/company/zoho/
