ManageEngine Zoho Assist - Remote Support and Screen Sharing
Data center infrastructure management (DCIM) software
Remote support software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$12 per technician per month
Free TrialFree version
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- Information technology and software
- Professional services (engineering, legal, consulting, etc.)
- Agriculture, fishing, and forestry
What is ManageEngine Zoho Assist - Remote Support and Screen Sharing
ManageEngine Zoho Assist is a remote support and screen-sharing product used by IT help desks and service providers to troubleshoot endpoints over the internet. It supports attended and unattended remote access, session collaboration, and file transfer for common support workflows. The product is delivered as a cloud service with options for technician access controls and session auditing features.
Attended and unattended access
The product supports on-demand sessions for end-user help as well as unattended access for managed devices. This fits common IT support scenarios such as after-hours maintenance and routine troubleshooting. It reduces the need for end users to be present during remediation.
Cross-platform remote sessions
Zoho Assist supports remote access across major desktop operating systems and can extend support to mobile devices depending on platform capabilities. This helps teams standardize on one tool for heterogeneous environments. It is useful for organizations supporting a mix of employee-owned and corporate-managed devices.
Support workflow features included
Core remote support functions such as screen sharing, file transfer, and multi-technician collaboration are available to handle typical incident-resolution tasks. Session logging and access controls support basic governance requirements. These capabilities align with what buyers expect in remote support tools used by IT service desks.
Not a DCIM solution
Although it may be used by infrastructure teams, the product does not provide DCIM capabilities such as rack/asset modeling, power and environmental monitoring, or capacity planning. Organizations looking for data center infrastructure management typically require integrations with facilities and hardware telemetry. Zoho Assist is primarily focused on endpoint and user support sessions.
Limited infrastructure automation depth
Remote access tools generally rely on technicians performing interactive troubleshooting rather than policy-driven automation. Compared with infrastructure management platforms, it offers fewer capabilities for orchestrating changes across large fleets or optimizing compute resources. Teams may need separate tools for monitoring, configuration management, and automation.
Feature availability varies by platform
Remote control and device-management functions can differ by operating system and mobile platform due to OS security restrictions. Some workflows may require user permissions, installed agents, or additional setup to enable full control. This can introduce variability in the support experience across device types.
Plan & Pricing
Remote Support (per technician, monthly — volume discounts apply)
| Plan | Price (monthly, per technician) | Key features & notes |
|---|---|---|
| Free | $0 (Forever) | Basic remote-support features: 1 remote support technician, 1 concurrent session, instant chat, desktop apps, UAC compatibility, clipboard sharing, multi-monitor navigation, remote audio, Mac support, user management, Zoho Desk/SalesIQ integrations. (Free edition page) |
| Standard | $12 per technician/month (1–5 technicians). Volume discounts reduce unit price for larger purchases: $11 (6–10), $10 (11–15), $9 (16–20), $8 (21–25); 25+ — Contact Sales. | All Free Edition features + file transfer, multi-monitor navigation, reboot & reconnect, session transfer, import Google Contacts, custom reports, screen capture, Zendesk integration, voice chat, remote audio. (Volume discounts / pricing page) |
| Professional | $18 per technician/month (1–5 technicians). Volume pricing: $17 (6–10), $16 (11–15), $15 (16–20), $14 (21–25); 25+ — Contact Sales. | All Standard features + mobile device support, schedule sessions, screen sharing, session notes, custom email templates, rebranding, advanced reports. (Pricing page / volume discounts) |
| Enterprise | $28 per technician/month (1–5 technicians). Volume pricing: $27 (6–10), $26 (11–15), $25 (16–20), $24 (21–25); 25+ — Contact Sales. | All Professional features + departments, session recording, service queue, session audit, remote printing, remote script execution, video chat, contacts management, annotation, customer widget, custom domain mapping, diagnostic tools, post-session redirection, billing, webhooks, scheduled reports, surveys. (Pricing page / volume discounts) |
Unattended Access (minimum 25 computers; monthly — volume discounts apply)
| Plan | Price | Key features & notes |
|---|---|---|
| Free | Free edition includes up to 5 unattended computers in the Free Plan. | Free edition features (see above). |
| Standard (Unattended Access add-on) | Price examples (monthly): 25 computers = $12; 50 = $24; 100 = $36; 250 = $72; 500 = $120; 1000 = $176; larger blocks up to 10000 (see volume discounts). Minimum 25 computers required. | All in Free Edition + computer grouping, group permissions, bulk deployment, Wake on LAN, file transfer, remote power options, session confirmation, multi-monitor navigation, custom reports, custom email templates, screen capture, voice chat. (Volume discounts page) |
| Professional (Unattended Access add-on) | Price examples (monthly): 25 computers = $18; 50 = $36; 100 = $54; 250 = $110; 500 = $180; 1000 = $260; larger blocks up to 10000 (see volume discounts). | All Standard unattended features + session recording, remote print, remote script execution, annotation, diagnostic tools, video chat, departments, rebranding, bulk deployment via distributor, custom domain mapping, mobile & IoT device support, advanced reports, billing, webhooks, scheduled reports, survey, virtual monitor. (Volume discounts page) |
Add-ons (official listed prices)
- Additional Storage: $4 per month for every additional 5 GB (also shown as $48/year). (Add‑ons page)
- VoIP call credits: 1 call credit = $1 (example on Add‑ons page; outbound call rates vary by destination). (Add‑ons page)
Notes:
- Pricing shown above is from Zoho Assist official pricing and volume discounts pages (USD). The site also shows "Monthly / Yearly" billing options and indicates savings for yearly billing; volume-discount tables above show monthly unit prices for the published ranges. Zoho Assist offers a 15-day free trial and a permanently free plan. For custom/concurrent licensing or purchases above published ranges, the site directs to Contact Sales.
Seller details
Zoho Corporation
Chennai, Tamil Nadu, India
1996
Private
https://www.zoho.com/
https://x.com/zoho
https://www.linkedin.com/company/zoho/
