Manhattan Active® Order Management
Order management software
Accounting & finance software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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Small
Medium
Large
- Retail and wholesale
- Accommodation and food services
- Transportation and logistics
What is Manhattan Active® Order Management
Manhattan Active® Order Management is a cloud-based order management system (OMS) used to orchestrate orders across channels and fulfillment nodes. It supports capabilities such as order capture, inventory visibility, order routing, fulfillment execution coordination, returns processing, and customer service workflows. The product is typically used by retailers, brands, and distributors that need centralized control over complex fulfillment networks and integrations with commerce, ERP, WMS, TMS, and carrier services. It is part of the Manhattan Active platform and is delivered as a SaaS application with APIs for integration.
Strong omnichannel orchestration
The product is designed to manage order lifecycles across multiple selling channels and fulfillment locations, including stores, distribution centers, and third-party logistics providers. It supports order routing logic to allocate inventory and select fulfillment methods based on constraints such as service level, inventory availability, and location capabilities. This fits organizations that need a single system of record for orders and exceptions across a distributed network. It is commonly positioned for enterprise-scale order volumes and complex fulfillment scenarios.
Inventory visibility and ATP
The OMS focuses on near-real-time inventory visibility and available-to-promise (ATP) style decisioning to reduce overselling and improve allocation accuracy. It can consolidate inventory signals from multiple systems and apply rules for reservations, substitutions, and split shipments. These capabilities are particularly relevant when inventory is fragmented across stores, DCs, and drop-ship partners. Compared with lighter OMS tools, it is built to handle more complex inventory and fulfillment constraints.
Enterprise integration approach
Manhattan Active Order Management is typically implemented with integrations to commerce platforms, ERP/financial systems, warehouse management, transportation, and carrier/label services. It provides API-based connectivity patterns that support event-driven updates and operational workflows such as cancellations, backorders, and returns. This integration-first posture helps standardize order and fulfillment processes across business units and geographies. It is suited to organizations that can support formal integration and governance practices.
Implementation complexity and cost
Deployments often require significant process design, integration work, and data mapping across upstream and downstream systems. Organizations with limited IT capacity may find time-to-value longer than with simpler OMS products. Total cost can be higher due to enterprise licensing, integration, and ongoing operational support. This can be a mismatch for smaller teams or straightforward fulfillment models.
Not a full finance system
Despite touching financial events (tax, payment status, refunds/returns), the product is not a replacement for core accounting or general ledger functionality. Most customers still rely on an ERP or dedicated finance platform for invoicing, revenue recognition, and statutory reporting. Finance-related workflows typically require integration and reconciliation processes. Buyers evaluating it under “accounting & finance software” should validate the boundaries of financial capabilities.
Configuration requires expertise
Order routing, sourcing rules, and exception handling can be powerful but require careful configuration and testing to avoid unintended outcomes (e.g., excessive splits or suboptimal sourcing). Operational teams may need training to manage workflows, holds, and service exceptions effectively. Ongoing changes (new nodes, carriers, service levels) can require structured change management. This can increase reliance on specialized administrators or implementation partners.
Seller details
Manhattan Associates, Inc.
Atlanta, Georgia, USA
1990
Public
https://www.manh.com/
https://x.com/ManhAssoc
https://www.linkedin.com/company/manhattan-associates/
