Salesforce Order Management
Order management software
Accounting & finance software
Grocery point of sale software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Salesforce Order Management
Salesforce Order Management is an order management system designed to capture, orchestrate, and service orders across digital and assisted channels within the Salesforce platform. It is used by commerce operations, customer service, and fulfillment teams to manage the order lifecycle, including order routing, cancellations, returns, and exchanges. The product is typically deployed as part of a broader Salesforce Commerce and CRM environment and emphasizes workflow automation and a unified customer/order record. It integrates with external ERP, payment, tax, and logistics systems through Salesforce APIs and integration tooling.
Native Salesforce platform integration
It runs on the Salesforce platform and aligns with Salesforce data models, security, and administration patterns. This can reduce duplication between customer service and order operations by keeping customer, case, and order context in one environment. Organizations already standardized on Salesforce can reuse platform capabilities such as automation, reporting, and identity management. This is particularly useful when order servicing is handled by contact center teams using Salesforce.
Strong order servicing workflows
It supports common post-purchase operations such as cancellations, returns, exchanges, and refunds through configurable processes. Customer service teams can work orders alongside cases and customer history, which helps with exception handling and service-led commerce scenarios. The system is oriented toward orchestrating the order lifecycle rather than only capturing orders. This fits businesses that need consistent servicing across multiple channels.
Integration and extensibility options
It provides APIs and platform tools to connect with external systems for inventory, fulfillment, payments, tax, and accounting. Salesforce’s ecosystem of integration tooling and partners can accelerate connectivity compared with building from scratch. The platform supports customization for data objects and process automation to match specific operational requirements. This can be advantageous for complex enterprise environments with heterogeneous back-office systems.
Requires broader Salesforce stack
The product is most effective when implemented with other Salesforce components (for example, CRM and commerce capabilities) and may not be a lightweight standalone OMS. Licensing and implementation often involve multiple Salesforce products and platform services. This can increase total cost and procurement complexity compared with more self-contained order management tools. Organizations not already using Salesforce may face a higher barrier to adoption.
Implementation complexity and time
Order orchestration typically requires detailed configuration of business rules, integrations, and data mappings across systems. Projects often depend on specialized Salesforce skills and partner support for architecture and integration work. This can extend timelines, especially when connecting to ERP, WMS, or multiple carriers and payment providers. Ongoing changes may also require governance to manage customizations and releases.
Not a grocery POS replacement
While it can support order management for retail and omnichannel scenarios, it is not designed to function as a dedicated grocery point-of-sale system. Store-lane features such as scanning workflows, scale integration, cash drawer management, and offline-first store operations typically require separate POS software. Businesses evaluating it under a grocery POS category should expect additional systems and integrations. This can add operational complexity for store-centric deployments.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Salesforce Order Management — Order Visibility | Contact for pricing | Order visibility only (integrates orders from third‑party systems); native integration to Service Cloud; pre-integration with B2C and B2B Commerce; international localization features. |
| Salesforce Order Management — Growth | Contact for pricing | AI-powered return insights and smart order orchestration; complete order visibility & order support; distributed order management; omni-channel inventory up to 50 locations. |
Notes:
- Salesforce lists three Success Plans: Standard (included with all licenses), Premier (30% of net license fees), and Signature (contact sales). These are listed separately from product license pricing.
Seller details
Salesforce, Inc.
San Francisco, CA, USA
1999
Public
https://www.salesforce.com/
https://x.com/salesforce
https://www.linkedin.com/company/salesforce/
