Moveworks
Enterprise search software
Bot platforms software
Chatbots software
General-purpose AI agents
Agentic AI software
AI agent builders software
AI agents
AI IT agents software
AI orchestration software
Conversational intelligence software
AI agents for HR software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Moveworks and its alternatives fit your requirements.
Contact the product provider
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Education and training
- Construction
- Information technology and software
What is Moveworks
Moveworks is an enterprise AI assistant that automates employee support workflows, with a primary focus on IT service delivery and common workplace requests. It is used by employees via chat interfaces in tools such as Slack and Microsoft Teams to resolve issues, search for answers, and complete tasks across connected enterprise systems. The platform combines conversational interaction, enterprise search across knowledge sources, and workflow automation to execute actions like password resets, access requests, and ticket handling. It is typically deployed by IT and shared services teams and integrates with ITSM, identity, and knowledge management systems.
Strong IT service automation
Moveworks is designed around high-volume IT support use cases such as account unlocks, password resets, software requests, and troubleshooting. It can execute actions through integrations rather than only returning knowledge articles, which supports end-to-end resolution for common requests. This aligns well with organizations aiming to reduce ticket volume and improve first-contact resolution in employee support.
Deep enterprise tool integrations
The product commonly integrates with collaboration tools (for chat entry points) and back-end systems such as ITSM, identity providers, and knowledge bases. These integrations enable the assistant to retrieve context, route requests, and trigger workflows across systems of record. Compared with search-only products, this integration approach supports both information retrieval and transactional fulfillment.
Multi-domain employee support coverage
Beyond IT, Moveworks is positioned to support HR and other shared services workflows where requests follow repeatable patterns. A single conversational interface can front multiple internal services, which can simplify the employee experience. This breadth can be useful for enterprises standardizing on one assistant for several internal support functions.
Enterprise implementation complexity
Deployments typically require integration work, knowledge source configuration, and governance across multiple internal systems. Organizations may need process alignment between IT, HR, and other service owners to realize cross-domain value. Time-to-value can vary depending on data quality, existing ITSM maturity, and integration readiness.
Best fit for large enterprises
The platform’s feature set and integration footprint are generally oriented toward larger organizations with established service desks and multiple systems of record. Smaller teams with simpler support needs may find lighter-weight chatbots or search tools sufficient. Total cost and operational overhead can be harder to justify without significant ticket volume.
Dependent on knowledge quality
Answer quality and automation success depend on the completeness and accuracy of connected knowledge bases, catalogs, and identity/access data. If knowledge articles are outdated or request catalogs are inconsistent, the assistant may return incomplete guidance or require escalation. Ongoing content and workflow maintenance is typically necessary to keep performance stable.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Custom / Enterprise | Custom pricing — contact Moveworks sales for a quote | Enterprise AI assistant platform; pricing is not published on the site. Moveworks requires contacting sales for an ROI assessment, scalable packages, and a tailored quote. Integration with enterprise systems, support and implementation services are discussed during the sales process. |
Seller details
Moveworks, Inc.
Mountain View, CA, USA
2016
Private
https://www.moveworks.com/
https://x.com/moveworks
https://www.linkedin.com/company/moveworks/
