net2phone
UCaaS platforms
Video conferencing software
VoIP providers
Communication software
Webcasting software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$17.99 per user per month
Free Trial
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- Construction
What is net2phone
net2phone is a cloud communications platform that provides business VoIP calling, messaging, and video meetings as part of a unified communications service. It targets small to mid-sized organizations and distributed teams that need a hosted phone system with mobile/desktop apps and administrative controls. The product typically bundles PBX features (auto attendants, call routing, extensions) with conferencing and integrations for common business workflows.
Broad UCaaS feature coverage
The platform combines cloud PBX calling with team messaging and video meetings, which supports organizations that prefer a single vendor for core communications. It includes common telephony capabilities such as IVR/auto attendant, hunt groups, call queues, voicemail, and number management. This breadth aligns with typical UCaaS requirements without requiring separate point solutions for basic conferencing.
Multi-device business calling
net2phone provides softphone access across desktop and mobile, enabling users to place and receive business calls without dedicated desk phones. This supports hybrid and remote work patterns where users switch between devices. Centralized administration helps standardize extensions, policies, and call handling across locations.
Business telephony administration tools
The service is designed around hosted PBX administration, including user provisioning, call routing configuration, and reporting/management functions. These controls help IT or operations teams manage changes (adds/moves/changes) without on-premises PBX hardware. For many SMB deployments, this reduces reliance on specialized telephony infrastructure.
Contact-center depth may vary
Compared with platforms primarily built for enterprise contact centers, UCaaS-first offerings often provide less depth in advanced routing, workforce management, and quality management. Organizations with complex omnichannel requirements may need additional products or integrations. Buyers should validate capabilities such as skills-based routing, analytics depth, and supervisor tooling against their specific use cases.
Webcasting is not core focus
While the product includes video meetings, dedicated webcasting platforms typically offer more specialized features such as large-scale attendee management, advanced production controls, and event analytics. If webinars and broadcast-style events are a primary requirement, net2phone may require complementary tooling. Prospective customers should confirm participant limits and event features for their scenarios.
Integration ecosystem considerations
UCaaS deployments often depend on integrations with CRM, help desk, and productivity suites, and the available catalog can vary by vendor and region. If a business relies on specific third-party systems, it should confirm native connectors, API capabilities, and any additional licensing. Integration maturity can affect reporting consistency and workflow automation.
Plan & Pricing
UNITE (Plans & Pricing — net2phone official)
| Plan | Price (per user / month) | Key features & notes |
|---|---|---|
| Essentials | 1–9 users: $28.99; 10–24: $24.99; 25–99: $22.99; 100+: Contact for pricing | Business phone system; unified web & mobile app; unlimited calling to US/Canada/Mexico; 40+ UC features; limited video; 1-to-1 internal messaging. |
| Professional (most popular) | 1–9 users: $35.99; 10–24: $29.99; 25–99: $24.99; 100+: Contact for pricing | Everything in Essentials plus unlimited international calling (40+ countries), full video conferencing, group messaging, AI call transcription & summary, multi-device support. |
| Ultimate | 1–9 users: $44.99; 10–24: $38.99; 25–99: $33.99; 100+: Contact for pricing | Everything in Professional plus webinar & live stream capabilities; AI call sentiment analysis; advanced conferencing features. |
UNITE (Small Business VoIP product page — net2phone official)
| Plan | Price (per user / month) | Key features & notes |
|---|---|---|
| Essentials (1–9 users) | $23.99 | Business phone system; unified web & mobile app; unlimited calling to US/Canada/Mexico; 40+ features; limited video; internal 1-to-1 messaging. |
| Professional (1–9 users) | $27.99 | Everything in Essentials plus international calling (40+), full video conferencing, SMS/MMS, AI call transcription & summaries. |
| Essentials (10–24 users) | $20.99 | Same Essentials feature set at lower per-user rate for 10–24 users. |
| Professional (10–24 users) | $26.99 | Professional feature set for 10–24 users. |
| Essentials (25–99 users) | $17.99 | Essentials feature set for 25–99 users. |
| Professional (25–99 users) | $24.99 | Professional feature set for 25–99 users. |
| Enterprise (all sizes) | Contact for Pricing | Advanced analytics, advanced AI features; custom enterprise terms. |
uContact (Contact-center / CCaaS — net2phone official)
| Plan | Price | Key features & notes |
|---|---|---|
| Voice | $59.99 per user / month | Inbound & outbound voice campaigns; ACD; auto-dialers; IVR; agent & supervisor roles; analytics & reporting. |
| Omni | $84.99 per user / month | All Voice features plus omnichannel unified inbox, social media, SMS/WhatsApp, chatbots, email & webchat, workforce management. |
Usage-based / Credits (Messaging & Voice credits — net2phone official) Pricing model: Pay-as-you-go (credits packs) Free tier/trial: Not specified for credits (trial shown elsewhere for overall product). Example costs:
- 20,000 Credits: $114.99 / month (monthly) or $99.99 / month (annually)
- 40,000 Credits: $224.99 / month (monthly) or $189.99 / month (annually)
- 60,000 Credits: $314.99 / month (monthly) or $269.99 / month (annually)
- 100,000 Credits: $494.99 / month (monthly) or $429.99 / month (annually)
- 150,000 Credits: $689.99 / month (monthly) or $599.99 / month (annually)
- 200,000 Credits: $869.99 / month (monthly) or $749.99 / month (annually) (credits can be used for messages, basic/premium voice minutes, or a mix).
Coach (add-on AI coaching)
| Plan | Price | Notes |
|---|---|---|
| Coach for UCaaS | $24.99 per user / month (listed $29.00 paid monthly; $24.00 paid annually) | AI-generated voice & video call and email coaching; department analytics; sentiment analysis. |
| Coach for CCaaS | $19.99 per user / month | For uContact; AI coaching features. |
| Coach for 3rd Party Software | $24.00 per user / month | Connects to third-party software (subject to availability). |
Notes & source: All prices, tiers and add-on/credits packs were taken directly from net2phone’s official pricing and product pages (plans-and-pricing and small-business-voip, uContact/Coach listings). If you want these assembled into a single consolidated table with explicit billing-term (monthly vs annual) columns or want me to extract the page elements that map each price to the "Number of Users" selector, I can do that next.
Seller details
net2phone
Newark, New Jersey, United States
1996
Private
https://www.net2phone.com/
https://x.com/net2phone
https://www.linkedin.com/company/net2phone
