Odoo Help Desk
Help desk software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$31.10 per user per month
Free TrialFree version
Small
Medium
Large
- Construction
- Accommodation and food services
- Real estate and property management
What is Odoo Help Desk
Odoo Help Desk is a help desk and ticketing application within the Odoo business suite. It supports customer support teams that need to capture, route, and resolve requests across channels while tracking service performance. The product is typically used by organizations that also run other Odoo apps and want service operations connected to CRM, sales, invoicing, and projects. It is available as part of Odoo’s modular platform, with deployment options depending on the Odoo edition and hosting model.
Native Odoo suite integration
Odoo Help Desk connects natively with other Odoo modules such as CRM, Sales, Invoicing, and Project, which can reduce duplicate data entry. This is useful when support workflows require visibility into customer records, orders, subscriptions, or billable work. Teams can align service processes with broader business operations without relying on multiple third-party connectors.
Configurable ticket workflows
The application supports configurable stages and team-based routing to match different support processes. It provides ticket views and operational controls that help teams manage queues and ownership. This flexibility is valuable for organizations that need different flows for internal IT requests, customer support, and service delivery.
Reporting for service performance
Odoo Help Desk includes reporting features to monitor ticket volumes and resolution performance. These metrics support operational reviews and staffing decisions. For organizations standardizing on Odoo, reporting can be combined with data from other Odoo apps for broader business analysis.
Administration and customization overhead
Odoo’s flexibility often requires configuration decisions across workflows, security roles, and related apps. Implementations commonly involve an Odoo partner or internal technical resources for tailoring and maintenance. For smaller teams, this can be heavier than simpler help desk products with fewer platform dependencies.
Best fit in Odoo ecosystem
The product delivers the most value when used alongside other Odoo applications and shared data models. Organizations that do not use Odoo for CRM/ERP may need additional integration work to connect customer, order, and billing context. This can increase implementation effort compared with standalone help desk tools.
Channel and feature depth varies
Help desk capabilities depend on the specific Odoo version/edition and installed modules, which can affect available channels and advanced service features. Some teams may need additional Odoo apps or custom development to match mature service desk requirements. This can complicate scoping for organizations expecting a single, self-contained help desk package.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| One App Free | $0 | One app, unlimited users; Odoo Online. |
| Standard | US$31.10 per user/month | All apps included; Odoo Online; includes hosting, support and maintenance. Free trial option shown on pricing page. |
| Custom | US$61.00 per user/month | All apps; Odoo Online / Odoo.sh / On‑premise; includes Odoo Studio, multi‑company and external API. Free trial option shown on pricing page. |
Seller details
Odoo S.A.
Ramillies, Belgium
2005
Private
https://www.odoo.com/
https://x.com/Odoo
https://www.linkedin.com/company/odoo/
