PagerDuty
AIOps tools
Incident management software
IT alerting software
Workload automation software
Runbook automation software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$21 per user per month
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- Information technology and software
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- Energy and utilities
What is PagerDuty
PagerDuty is an incident management and on-call operations platform used to route alerts, coordinate response, and track incident lifecycle activities. It is typically used by SRE, DevOps, IT operations, and support teams to manage production incidents and reduce time to acknowledge and resolve issues. The product combines alert ingestion and event rules with on-call scheduling, escalation policies, collaboration workflows, and post-incident review capabilities. It also offers automation features (runbooks and response actions) and integrations with monitoring, observability, and ITSM tools.
Mature on-call and escalation
PagerDuty provides configurable on-call schedules, escalation policies, and multi-channel notifications (e.g., mobile push, SMS, voice, email). It supports routing based on services, teams, and event attributes, which helps organizations standardize how incidents reach the right responders. Audit trails and incident timelines make it easier to understand who was notified and when actions occurred. These capabilities are central for teams that need consistent 24/7 coverage and governance.
Broad integration ecosystem
PagerDuty integrates with a wide range of monitoring and observability sources, collaboration tools, and IT service management systems. It supports inbound events via APIs and common event formats, enabling consolidation of alerts from multiple tools into a single incident workflow. This helps organizations avoid building and maintaining custom connectors for each source. Integration depth is a practical differentiator for heterogeneous toolchains.
Incident workflow and analytics
The platform includes incident creation, stakeholder communication, handoffs, and post-incident review workflows. Reporting and analytics cover operational metrics such as alert volume, response times, and on-call load, which can support continuous improvement and staffing decisions. Features like incident templates and response playbooks help standardize execution across teams. These functions extend beyond alerting into repeatable operational processes.
AIOps depth varies by use
PagerDuty can ingest and correlate events, but root-cause analysis and deep telemetry-driven diagnostics typically depend on upstream observability platforms. Organizations expecting end-to-end AIOps (including full-stack monitoring, tracing, and automated causality mapping) may need additional products and integrations. As a result, outcomes depend on the quality of incoming signals and event normalization. This can increase implementation effort in complex environments.
Configuration can be complex
Effective use often requires careful design of services, routing rules, event orchestration, and escalation policies. Large organizations may need ongoing administration to keep ownership, schedules, and routing aligned with changing teams and systems. Misconfiguration can lead to alert noise, missed notifications, or duplicated incidents. Initial rollout commonly involves process changes in addition to tool setup.
Automation scope not universal
Runbook and response automation capabilities are strongest for well-defined actions and integrations, but they may not cover all remediation scenarios without custom scripting or external automation tools. Some organizations still rely on separate workload automation or orchestration systems for complex, multi-step jobs. Automation also requires governance to avoid unintended changes during incidents. This can limit how far teams can standardize remediation solely within PagerDuty.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 (up to 5 users) | Basic on-call & incident response: 100/month international phone/SMS notifications, 1 on-call schedule, 1 escalation policy, API calls, 700+ integrations. |
| Professional | $25 per user/month (monthly) or $21 per user/month (annual) | Free plan features, plus basic chat experience (Slack/Teams), more notifications/schedules/escalation policies, Major Incident workflow template (limited), External Status Page (up to 250 subscribers), 2 incident roles, 3 incident types, 2 teams, SSO, basic ITSM/ticketing integrations, email support, PagerDuty Advance (1,000 one-time credits). |
| Business | $49 per user/month (monthly) or $41 per user/month (annual) | Professional features, plus custom fields, up to 3 custom incident types, expanded workflow triggers/actions, advanced admin & ITSM integrations, multi-year historical data access, internal status pages, external status page (up to 500 subscribers), PagerDuty Advance (5,000 one-time credits). |
| Enterprise | Custom pricing | Business features, plus full chat experience (premium Slack actions), advanced incident workflows (conditionals/loops/delays), 10 custom incident roles, incident tasks, up to 100 custom incident types, post-incident reviews, PagerDuty Advance (20,000 one-time credits), bi-directional ServiceNow field sync, Intune support; contact sales. |
Additional add-ons (official site lists these with starting prices):
- PagerDuty Advance for Incident Management — Starting at $415/month (add-on).
- PagerDuty AIOps — Starting at $699/month (consumption-based/event-priced; contact/sales for details).
- Stakeholder License — Starting at $150 per 50 stakeholders/month.
- Status Pages (Public, Private, Audience-specific) — From $89 per 1,000 subscribers/month.
Seller details
PagerDuty, Inc.
San Francisco, CA, USA
2009
Public
https://www.pagerduty.com/
https://x.com/pagerduty
https://www.linkedin.com/company/pagerduty/
