Opsgenie
Incident management software
IT alerting software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$9.45 per user per month
Free Trial unavailable
Free version
Small
Medium
Large
- Information technology and software
- Media and communications
- Retail and wholesale
What is Opsgenie
Opsgenie is an incident management and on-call alerting tool used to route monitoring events to the right responders and coordinate response workflows. It supports on-call scheduling, escalation policies, alert deduplication and suppression, and incident notifications across multiple channels. Typical users include SRE, DevOps, and IT operations teams that need structured on-call coverage and faster triage. Opsgenie is part of Atlassian’s operations portfolio and commonly integrates with Atlassian’s service management and collaboration tools as well as third-party monitoring systems.
Robust on-call scheduling
Opsgenie provides on-call rotations, overrides, and escalation policies designed for 24/7 operational coverage. Teams can define multi-step escalation paths and time-based rules to reduce missed alerts. It supports multiple notification channels (for example, mobile push, SMS, voice, and chat tools) to reach responders reliably. These capabilities align well with organizations that need dedicated on-call management beyond a general ITSM ticketing workflow.
Alert noise reduction controls
The product includes alert grouping, deduplication, suppression, and filtering to reduce repetitive notifications. Teams can route alerts based on tags, services, or source systems to avoid broad, unfocused paging. This helps separate actionable incidents from informational events when monitoring volume is high. The approach is particularly useful when multiple monitoring tools generate overlapping signals.
Broad integrations and APIs
Opsgenie integrates with common monitoring, observability, and collaboration tools, and it provides APIs and webhooks for custom workflows. This makes it practical for organizations that already have established monitoring stacks and want to standardize alert routing and escalation. Integration with Atlassian tooling can streamline incident-to-ticket workflows and post-incident follow-up. The integration model supports both centralized operations teams and service-aligned teams.
Atlassian platform dependency
Opsgenie is positioned within Atlassian’s broader operations and service management ecosystem, which can influence how teams design workflows. Organizations not using Atlassian tools may still adopt it, but they may not benefit from tighter cross-product linking and shared administration patterns. Some teams prefer a single consolidated platform for incident, ticketing, and knowledge workflows, which can require additional integration work. Vendor strategy changes can also affect long-term product planning for customers.
Complexity for small teams
The configuration options for routing rules, schedules, and escalation policies can be more than small teams need. Getting to a clean signal-to-noise ratio often requires ongoing tuning of integrations and alert rules. Teams without mature incident processes may find setup and governance time-consuming. For lightweight alerting needs, the operational overhead can outweigh the benefits.
Limited ITSM case management
Opsgenie focuses on alerting and incident response rather than full IT service management case handling. Capabilities such as request fulfillment, asset/CMDB management, and broader service desk workflows typically require a separate ITSM tool. Organizations seeking a single system for both end-user service requests and on-call incident response may need to integrate multiple products. This can add administrative and reporting complexity across tools.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 — up to 5 users | Basic alerting and on-call management for small teams; includes limited SMS (100 account-wide) and mobile push; visible on Atlassian Opsgenie pricing page. Note: new signups and sales have ended (see notes). |
| Essentials | $9.45 per user/month (annual) or $11.55 per user/month (monthly) | Alerting and incident management optimized for simplicity; per-user API request limits; SMS/voice allowances (# of users x100 for US/CA); additional SMS/voice billed ($0.10 US/CA; $0.35 international). |
| Standard | $19.95 per user/month (annual) or $24.15 per user/month (monthly) | Unlimited alerting and incident management; includes larger SMS/voice allowances and higher API limits; unlimited SMS/voice for US/CA within plan allowances. |
| Enterprise | $31.90 per user/month (annual) or $38.50 per user/month (monthly) | Advanced incident management with enterprise collaboration and business visibility; includes stakeholder users, enterprise features, and highest API limits; contact sales for enterprise details. |
Notes: Atlassian states that "new signups and sales of Opsgenie have ended" and Opsgenie features are now available in Jira Service Management and Compass. Atlassian announced Opsgenie will no longer be available for purchase effective June 4, 2025, and end of support is April 5, 2027 (customers can continue using product until end of support). Pricing page shows per-user prices and billing cadence (annual or monthly).
Seller details
Atlassian Corporation Plc
Sydney, Australia
2002
Public
https://www.atlassian.com/
https://x.com/atlassian
https://www.linkedin.com/company/atlassian/
