Service Fusion
Payment processing software
Field service management software
HVAC software
Payment software
Construction software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$208 per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Construction
- Real estate and property management
- Accommodation and food services
What is Service Fusion
Service Fusion is a cloud-based field service management platform for service contractors to manage scheduling, dispatch, customer records, estimates, work orders, invoicing, and payments. It is used by small to mid-sized teams in trades such as HVAC, plumbing, electrical, and other on-site service businesses. The product combines back-office workflow with technician-facing tools and customer communications to support end-to-end job execution. It also offers integrated payment acceptance and reporting to reduce reliance on separate billing systems.
End-to-end job workflow
Service Fusion supports the core operational flow from estimate to job scheduling, dispatch, work order completion, and invoicing. This reduces handoffs between separate point tools for CRM, scheduling, and billing. For field teams, consolidating these steps can improve consistency in job documentation and status tracking. The platform is designed around service contractor processes rather than generic appointment booking.
Field technician mobile support
The product includes technician-facing capabilities for receiving assignments, capturing job details, and updating job status from the field. This helps office staff maintain real-time visibility into work in progress without relying on phone calls or manual updates. Mobile workflows are particularly relevant for multi-tech dispatch operations. It also supports capturing customer approvals and payment collection as part of the service visit.
Integrated payments and invoicing
Service Fusion includes built-in invoicing and payment acceptance to support faster collections. Keeping payments tied to jobs and customer records simplifies reconciliation compared with using a standalone payment tool. This is useful for contractors that need to take card payments in the field or immediately after service completion. Payment features are positioned as part of the operational workflow rather than a separate commerce platform.
Limited fit for complex construction
While it supports service jobs and light project workflows, it may not cover advanced construction needs such as detailed project cost accounting, complex subcontractor management, or multi-phase project controls. Organizations running large, long-duration builds may require a dedicated construction ERP or project management suite. Reporting and controls may be oriented toward service ticket volume rather than capital project governance. This can create gaps for firms that operate primarily as general contractors.
Payments flexibility may vary
Integrated payments can simplify operations, but it may offer fewer options than specialized payment processors for complex payout flows, multi-entity settlements, or highly customized checkout experiences. Businesses with strict requirements for payment routing, marketplace-style payments, or international payment methods may need additional providers. Fees, supported payment types, and hardware compatibility can affect overall fit. Some organizations may prefer a payment stack that is decoupled from the FSM system.
Customization and integrations constraints
Field service platforms often provide standard workflows that may not match every trade’s terminology, pricing rules, or approval processes. If a company relies on many third-party systems (accounting, marketing automation, customer messaging, or BI), integration depth and API capabilities become critical. Gaps in prebuilt integrations can increase manual work or require middleware. This can be a limitation for teams seeking highly tailored processes across multiple systems.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | $208 per month (billed annually; charged as one annual payment at signup) OR $245 per month (month-to-month) | Unlimited users. Includes Customer Management; Estimates & Jobs; Scheduling & Dispatching; Integrated Payments; QuickBooks integration; Invoicing; Payment Processing; Project Management; Reporting; Text Messaging Alerts; Estimate Option. Add-ons: Job Photo Uploads; Inventory Management; Job Costing; Custom Documents; eSign Documents; Customer Web Portal; Progressive Billing & Recurring Invoicing; ServiceCall.ai. No contract required; personalized onboarding and unlimited support. |
| Plus | $325 per month (billed annually) OR $382 per month (month-to-month) | All Starter features plus Job Photo Uploads; Inventory Management; Job Costing; Integrated Voice & Text. Add-ons: Custom Documents; eSign Documents; Customer Web Portal; Progressive Billing & Recurring Invoicing; ServiceCall.ai; GPS Fleet Tracking. Unlimited users. |
| Pro | $533 per month (billed annually) OR $627 per month (month-to-month) | All Plus features plus Open API Integration; Custom Documents; eSign Documents; Customer Web Portal; Progressive Billing & Recurring Invoicing. Unlimited users. |
Notes: Service Fusion advertises a 15% discount for annual billing (applied as the shown billed-annually prices) and states "Get a Free Demo" CTAs rather than an explicit free trial. FusionPay (payment processing) page notes processing rates “as low as 2.90% + $0.30” per credit card transaction for Service Fusion customers and asks to contact for a personalized quote.
Seller details
Service Fusion, LLC (a ServiceTitan company)
Irving, Texas, USA
2014
Subsidiary
https://www.servicefusion.com/
https://x.com/servicefusion
https://www.linkedin.com/company/service-fusion/
