Shop-Ware
Auto repair software
Automotive software
Auto shop management software
Auto dealer software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$251 per month
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What is Shop-Ware
Shop-Ware is a cloud-based shop management system for automotive repair businesses that centralizes estimating, repair orders, parts procurement, invoicing, and customer communications. It is used by independent repair shops and multi-location operators to manage front-of-house workflows and track shop performance. The product emphasizes configurable workflows and integrations (for example, payments, messaging, and accounting) to support end-to-end service operations.
End-to-end shop workflow
Shop-Ware supports common repair shop processes such as estimates, work orders, parts ordering, invoicing, and customer notifications in a single system. This reduces reliance on separate tools for day-to-day operations. It is positioned for service-centric workflows rather than general-purpose CRM or accounting.
Cloud-based multi-user access
As a web-based platform, Shop-Ware enables access from multiple workstations without on-premise server management. This can simplify deployments for shops with multiple service advisors and technicians. Cloud delivery also supports remote access for owners and managers.
Integrations for shop operations
Shop-Ware is designed to connect with adjacent systems commonly used by repair shops, such as payment processing, customer communication, and accounting. Integrations can reduce duplicate data entry and streamline checkout and back-office reconciliation. This is particularly relevant for shops that already standardize on external accounting or payment tools.
Automotive data dependencies
Repair shops often require deep vehicle data, labor times, and repair information that may come from third-party providers. Shop-Ware’s overall capability in this area depends on which data sources are integrated and how they are licensed. Organizations should validate coverage, update frequency, and any per-user or per-lookup costs tied to those integrations.
Configuration and onboarding effort
Configurable workflows can require structured setup for labor matrices, parts catalogs, taxes/fees, and roles/permissions. Shops migrating from legacy systems may need data cleanup and process redesign to realize benefits. This can increase time-to-go-live compared with simpler, less configurable tools.
Fit varies by business model
Shop-Ware is primarily oriented to repair shop service operations rather than dealership-specific functions such as OEM programs, floorplan, or dealer DMS accounting. Dealer groups or hybrid businesses may need additional systems to cover sales, inventory, and dealership compliance requirements. Buyers should confirm whether required dealership workflows are in scope before standardizing.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Startup | $279 per month (monthly) \n$251 per month (billed annually) | Unlimited Users; AI Parts Matrix; Maintenance Builder; Limited Two-Way Texting; Shop‑Ware Payments. Data migration fees may apply; transaction fees apply. |
| Pro | $389 per month (monthly) \n$350 per month (billed annually) | Everything in Startup plus: Unlimited Two‑Way Texting; MOTOR Labor Guide; Native Parts Catalog; OE Specs; API Connections; DVX; Batch Payments. |
| Master | $499 per month (monthly) \n$449 per month (billed annually) | Everything in Pro plus: Business Analytics Suite; Monthly Inventory Value & Gross Profit Tracking; Coaching Dashboards. |
| Ultimate+ | $999 per month (monthly) \n$899 per month (billed annually) | Everything in Master plus: High Performance Website; Search Engine Optimization; Google Ads Enablement (ad spend/management fee not included); Call Tracking; CRM; Online Service Scheduler. |
| Add-on: CRM + Online Service Scheduler | $249 per month | Add-on: Automated customer communication; Service reminders; Smart online scheduling built into your website. |
Notes: Prices shown on the vendor site include both monthly and discounted annual (billed annually) rates where indicated. Additional fees: data migration fees may apply; accounting integration fee applies; transaction (payment) fees may apply.
