Talkroute
UCaaS platforms
Video conferencing software
VoIP providers
Cloud PBX platforms software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$19 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Media and communications
- Professional services (engineering, legal, consulting, etc.)
What is Talkroute
Talkroute is a cloud-based business phone system that provides virtual numbers, call routing, voicemail, and extensions without requiring on-premises PBX hardware. It targets small and midsize organizations that need a centralized business calling presence for distributed teams, customer-facing lines, or departmental routing. The product emphasizes straightforward setup and administration, with mobile and desktop apps for calling and messaging. It is commonly used as a virtual phone system layer on top of existing carriers and devices.
Flexible call routing options
Talkroute supports multi-level call routing, extensions, ring groups, and time-based routing to direct calls to teams or individuals. These controls help small teams handle inbound calls without a dedicated contact center platform. The routing features fit common use cases such as sales/ support lines, after-hours handling, and multi-location businesses.
Virtual numbers and porting
The service provides local and toll-free numbers and supports number porting for businesses migrating from legacy providers. This helps organizations maintain continuity for customer-facing phone numbers during a transition. It also enables adding numbers for new markets or departments without deploying new hardware.
Apps for distributed teams
Talkroute offers mobile and desktop applications that allow users to place and receive business calls and manage voicemail while working remotely. This supports bring-your-own-device and hybrid work patterns without desk phones. For teams that primarily need calling and basic collaboration, this can reduce operational overhead compared with broader suites.
Limited contact center depth
Talkroute focuses on PBX-style calling rather than advanced contact center capabilities. Organizations needing skills-based routing, workforce tools, advanced QA, or deep omnichannel workflows may find gaps. In those cases, a dedicated contact center platform is typically a better fit.
Video meetings not core
While it can support collaboration needs, Talkroute is primarily designed around business telephony and call handling. Companies that require robust video conferencing features (large meetings, advanced moderation, webinar-style controls, or extensive integrations) may need a separate video-first product. This can add complexity for organizations trying to standardize on a single UCaaS suite.
Integration ecosystem may vary
Compared with larger UCaaS platforms, Talkroute generally offers a narrower set of native integrations and enterprise administration features. Businesses with complex CRM/ITSM workflows or requirements like advanced provisioning, policy controls, and analytics may need additional tooling. Fit can depend on the specific apps and reporting depth required.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | $19 per month | 1 user included; 1 number; 1 mailbox; Unlimited U.S. & Canada calling; 500 SMS/MMS messages per month; $5 per additional user; $5 per additional phone number; $5 per additional voicemail; 7-day free trial; no separate telecom taxes or USF fees. |
| Plus | $39 per month | 3 users included; 2 numbers; 3 mailboxes; Unlimited calling; Unlimited SMS/MMS; Menu, Single-digit extensions, Simultaneous ring, Live call transfer; $5 per additional user/number/mailbox; 7-day free trial. |
| Pro | $59 per month | 10 users included; 3 numbers; 10 mailboxes; All Plus features plus submenus, multi-digit extensions, call recording, scheduled call forwarding, reporting, Voice Studio (5 custom audio clips included), BAA available; Unlimited SMS/MMS; $5 per additional user/number/mailbox; 7-day free trial. |
| Enterprise | Contact Sales | For 20+ users; bulk user pricing; 10+ numbers; 20+ mailboxes; SLA, dedicated account management, custom features and pricing; contact sales for quote. |
