User Interviews
User research tools
Survey software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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Pay-as-you-go
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- Information technology and software
- Arts, entertainment, and recreation
- Public sector and nonprofit organizations
What is User Interviews
User Interviews is a user research platform focused on recruiting, scheduling, and managing participants for qualitative and quantitative research. Product teams and UX researchers use it to source participants from a panel or their own audience, automate screening and scheduling, and manage incentives. The platform emphasizes research operations workflows (recruiting logistics, participant management, and payments) rather than being primarily a survey authoring or analytics suite.
Strong participant recruiting workflows
The product centers on sourcing and screening participants, including options to recruit from a managed panel and to bring your own participants. It supports screener surveys to qualify candidates and helps teams manage outreach and confirmations. This operational focus is useful for teams running frequent interviews or usability studies where recruiting time is a bottleneck.
Scheduling and logistics automation
User Interviews supports scheduling coordination and participant communications to reduce manual back-and-forth. Teams can manage session details and track participation status in one place. Compared with tools that focus mainly on collecting responses, this helps standardize research operations across multiple studies.
Incentive management support
The platform includes incentive handling capabilities to streamline participant payments and reduce administrative overhead. It helps teams track who has been paid and for which study, improving auditability. This is particularly relevant for organizations that need consistent processes for compensating participants across many projects.
Limited deep analysis capabilities
User Interviews is primarily designed for recruiting and research operations rather than qualitative coding, synthesis, or advanced analytics. Teams often need separate tools for transcript analysis, tagging, and insight repositories. Organizations seeking an end-to-end research analysis environment may find gaps after data collection.
Survey functionality is secondary
While the product supports screeners and research intake forms, it is not positioned as a full-featured survey platform for complex questionnaire design and large-scale reporting. Advanced survey logic, dashboards, and statistical analysis typically require dedicated survey software. This can add tool sprawl for teams running both interviews and large quantitative programs.
Panel fit varies by niche
Recruiting from a managed panel can be less effective for highly specialized audiences, strict compliance requirements, or narrow B2B roles. In those cases, teams may need to rely more on bring-your-own recruitment channels and additional verification steps. This can reduce the time savings expected from panel-based recruiting.
Plan & Pricing
Recruit (primary product — pay-per-session recruiting and subscription bundles)
Pricing model: Pay-as-you-go (per-session) with optional annual subscription bundles that lower the per-session cost.
Pay As You Go:
- $49/session (standard B2C panel rate).
- $98/session (B2B panel rate).
- Paid per session; flexible number of sessions.
- Paid add-ons: Advanced B2B targeting (+$45/session or +$49/session depending on audience).
Subscription bundles (billed annually):
- Essential (intended for ongoing research): options shown on the official page for 60 or 150 session bundles.
- 60 sessions: $41/session (B2C).
- 150 sessions: $82/session (B2B).
- Includes: ~17% savings per session vs Pay As You Go, ability to re-invite past participants, customer success support; paid add-ons available (premium screening, document signing, SSO).
- Mid/high-tier subscription ("book a demo" tier shown on page):
- Listed on the site as "Save 27%" when billed annually: $36/session (B2C) and $72/session (B2B).
- Includes additional subscription benefits vs Essential; contact sales/book a demo required.
- Custom / Enterprise: starts at 250 sessions, custom lowest rate (contact sales). Includes best-rate-guarantee, negotiable contract terms, prioritized support, security review, CSM, custom onboarding.
Research Hub (panel & CRM products — sold as seat/contact-based plans; contact sales required)
- Workflow: "Starts at 3 seats" (plus unlimited collaborators). "Book a demo" to purchase; no public per-seat price shown on the pricing page. Includes screener surveys, scheduling automation, incentive distribution, email automation, consent notices, roles & permissions, activity & spend reporting, live chat support, project coordinator, customer success, custom onboarding.
- CRM plan: "Starts at 1,000 contacts" in your participant CRM (unlimited seats). "Book a demo"; no public price shown on the pricing page.
Notes & add-ons (from official pricing page):
- Participant incentives are not included in the listed session prices and are paid separately (the site notes you can prepay incentives or have User Interviews distribute them for a 3% processing fee).
- Discounted survey/unmoderated testing packages available via Sales for subscribers (site references up to 50% off unmoderated, up to 80% on surveys for volume).
- Many features and enterprise-level options require contacting Sales / booking a demo.
(Information extracted directly from the vendor's official pricing page: UserInterviews.com/pricing.)
Seller details
User Interviews, Inc.
New York, NY, USA
2015
Private
https://www.userinterviews.com/
https://x.com/userinterviews
https://www.linkedin.com/company/user-interviews/
