Userlytics
Consumer video feedback software
User research tools
Enterprise feedback management software
Software testing tools
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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Pay-as-you-go
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Arts, entertainment, and recreation
- Healthcare and life sciences
What is Userlytics
Userlytics is a user research platform used to run moderated and unmoderated usability tests with video, audio, and screen recordings. Teams use it to evaluate websites, mobile apps, and prototypes, recruit participants from a panel or bring their own users, and collect task-based feedback and metrics. The product focuses on remote testing workflows, participant management, and study analysis outputs that support UX research and product design decisions.
Remote video usability testing
Userlytics supports remote moderated and unmoderated studies with screen, voice, and (where supported) face recording. This fits common usability testing workflows such as task completion, think-aloud protocols, and post-task questions. It is designed for testing across web and mobile experiences without requiring in-person labs.
Participant recruitment options
The platform offers a participant panel for recruiting test participants and also supports bring-your-own participant recruitment. This helps teams run studies either with targeted customer segments or with broader consumer samples. It reduces operational work compared with managing recruitment entirely outside the tool.
Study setup and analysis workflow
Userlytics provides tools to build tasks and questionnaires and to review and analyze recorded sessions. Teams can consolidate findings from multiple sessions and share outputs with stakeholders. This supports repeatable research operations compared with ad hoc video collection tools.
Research depth varies by method
The product is centered on usability testing and video-based feedback, which may not cover the full range of qualitative research methods some teams need. For example, diary studies, longitudinal ethnography, or complex mixed-method research may require additional tooling or services. Organizations with mature research operations may still need complementary repositories and synthesis workflows.
Panel quality and targeting constraints
As with most third-party participant panels, sample availability and targeting granularity can vary by geography, language, and niche demographics. Teams may need to validate participant fit and data quality through screening and moderation practices. For highly specialized audiences, bring-your-own recruitment may be necessary.
Enterprise governance may require review
Large organizations often require detailed controls for privacy, consent, data retention, and access management for recorded sessions. Depending on internal compliance requirements, teams may need to confirm available security features and contractual terms before broad rollout. This can add procurement and implementation time compared with lighter-weight feedback tools.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Self-Recruitment (Premium) | $699/month (paid annually) | BYOU (Bring Your Own Participants) subscription; options for 5 or 10 seats; 50 included for free on some plans. Source: Userlytics Pricing page. |
| Enterprise (Most popular) | as low as $34 per session (per participant/session) | Unlimited seats/accounts; annual plan with volume discounts; Buy 1 Get 1 FREE panel credit promotion on larger plans; pricing is per-session. |
| Limitless | Custom Quote | Unlimited accounts & tests; enterprise-grade, fully unlimited plan (contact sales). |
Usage-based / Pay-as-you-go Pricing model: Pay-as-you-go (per participant / per session) Project-Based: Per participant/session — No subscription required; minimum purchase of 5 participant sessions; custom pricing (contact sales). Quantitative testing: Starts at $12 per respondent/session on the Enterprise plan (volume discounts available); Custom plans start at $15 per respondent/session. Example costs: Quantitative: $12 per session (Enterprise); Qualitative/Enterprise sessions: as low as $34/session; Subscription (BYOU): from $699/month (paid annually). Notes: Many prices depend on study type, participant source (panel vs BYOU), session duration, and volume discounts. Userlytics offers a free trial sign-up and a free demo contact option on their site.
Seller details
Userlytics Corporation
San Francisco, CA, USA
2009
Private
https://www.userlytics.com/
https://x.com/userlytics
https://www.linkedin.com/company/userlytics/
