Webex Calling
UCaaS platforms
VoIP providers
Call center infrastructure (CCI) software
Cloud PBX platforms software
Call & contact center software
Call recording software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$183.60 per license per year
Free TrialFree version
Small
Medium
Large
- Information technology and software
- Professional services (engineering, legal, consulting, etc.)
- Banking and insurance
What is Webex Calling
Webex Calling is a cloud-based business telephony service that provides VoIP calling, cloud PBX features, and PSTN connectivity as part of the broader Webex collaboration suite. It targets organizations that want to replace or extend on-premises PBX systems and manage enterprise calling across multiple sites and users. The product supports centralized administration, integrations with collaboration tools, and options for connecting existing room/desk devices and gateways to the cloud calling service.
Enterprise-grade calling and PBX
Webex Calling includes core cloud PBX capabilities such as auto attendants, hunt groups, call routing, voicemail, and device/user provisioning. It supports multi-site deployments and policy-based administration suited to larger IT environments. Organizations can use it to standardize calling while keeping consistent dial plans and user experiences across locations.
Broad device and gateway support
The service supports a range of endpoints, including desk phones and room devices, and can interoperate with existing telephony infrastructure through gateways and SIP connectivity options. This helps organizations migrate in phases rather than requiring a full cutover. It is useful for environments with mixed legacy and cloud calling requirements.
Centralized admin and integrations
Webex Calling provides centralized management for users, numbers, and calling features through an administrative portal. It integrates with the wider Webex ecosystem and common enterprise identity and security controls, which can reduce operational overhead for teams already standardized on Cisco collaboration. APIs and integrations support connecting calling workflows to other business systems.
Contact center is separate
While Webex Calling covers enterprise telephony, full contact center capabilities typically require a separate product (e.g., Webex Contact Center) and additional licensing. Buyers evaluating it as call & contact center software may find that advanced routing, workforce tools, and omnichannel features are not native to the calling SKU. This can increase solution complexity for organizations that need both UC and contact center in one package.
Recording depends on configuration
Call recording capabilities vary by deployment choices, region, and whether recording is delivered via built-in options or third-party/partner integrations. Organizations with strict compliance requirements may need additional components for retention policies, eDiscovery, and storage controls. This adds planning effort compared with products positioned primarily as call recording software.
Licensing and PSTN options vary
Pricing and functionality can depend on the selected calling plan, PSTN connectivity model, and country availability. Multi-national deployments may need different PSTN approaches across regions, which can complicate procurement and operations. Organizations should validate number porting, emergency calling support, and local regulatory requirements per geography.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Webex Call | $183.60 per license/year ($15.30 per license/month) | Cloud calling: call any number via Webex app & Cisco IP phones; Phone Menu (Auto Attendant); hold/transfer; call forwarding; visual voicemail; extensions; call queue; call recording; unlimited local & domestic long-distance (international billed per minute). Source: Webex pricing page. |
| Webex Suite (Meet + Call) | $270 per license/year ($22.50 per license/month) | Includes Webex Call features plus full meeting capabilities (up to 200 attendees, cloud recording, advanced meeting features). |
| Webex Enterprise | Custom / Contact Sales | Enterprise-grade plan (up to 1,000 attendees, FedRAMP options, unlimited cloud recording); pricing available by contacting sales. |
Seller details
Cisco Systems, Inc.
San Jose, California, USA
1984
Public
https://www.cisco.com/
https://x.com/Cisco
https://www.linkedin.com/company/cisco/
