xMatters
Incident management software
IT alerting software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$9 per user per month
Free Trial unavailable
Free version
Small
Medium
Large
- Information technology and software
- Media and communications
- Energy and utilities
What is xMatters
xMatters is an incident management and IT alerting platform used to route alerts, notify on-call responders, and coordinate response workflows during service disruptions. It is typically used by IT operations, SRE, and DevOps teams to automate escalation policies, on-call scheduling, and multi-channel communications. The product emphasizes event-driven workflows and integrations with monitoring, ITSM, and collaboration tools to reduce manual coordination during incidents.
Strong on-call and escalation
xMatters provides on-call scheduling, rotations, and escalation rules designed for time-sensitive incident response. It supports multi-step notification policies and acknowledgements to ensure alerts reach the right responder. These capabilities align well with teams that need reliable paging and structured escalation beyond basic email or chat notifications.
Broad integration ecosystem
The platform integrates with common monitoring/observability tools, ITSM systems, and collaboration channels to ingest events and trigger response actions. This helps centralize alert routing and reduce tool switching during incidents. Integration depth is a key requirement in this category because organizations often run multiple monitoring and ticketing systems in parallel.
Workflow automation for incidents
xMatters supports configurable workflows to automate response steps such as enrichment, routing, stakeholder updates, and handoffs. This can standardize response across teams and reduce reliance on ad-hoc runbooks. Workflow capabilities are useful when organizations want repeatable processes rather than only alert delivery.
Configuration can be complex
Building and maintaining schedules, routing rules, and workflows can require careful design and ongoing administration. Organizations with many teams and services may need dedicated ownership to keep policies current. This can increase time-to-value compared with simpler alerting tools.
Reporting depth varies by need
Teams that require advanced analytics across incidents (e.g., deep service health analytics, correlation, or long-term operational intelligence) may need complementary tooling. Incident metrics and post-incident reporting may not fully replace specialized analytics platforms. Fit depends on whether the primary goal is response coordination versus broad operational analytics.
Costs scale with usage
Pricing in this category commonly scales with users, responders, or feature tiers, which can become significant as adoption expands across many teams. Larger enterprises may need to manage licensing and role assignments carefully. Budget predictability can be harder when incident tooling expands from a single team to organization-wide use.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | US $0 (up to 10 users) | Basic on-call management and incident features for small teams; unlimited mobile push & email notifications; direct chat notifications (Teams/Slack); limited incident attachments (3 attachments/incident) and limited document library (50 docs); reporting/historical access: Three months; Sign Up available. |
| Starter (Essentials) | US $9 per user/month (up to 100 users) | Scalable incident response and on-call management; includes unlimited mobile push & email and direct chat notifications; SMS: 50 messages per user/month; Voice calls: 10 per user/month; reporting/historical access: Three months; Request a demo/upgrade available. |
| Base (Standard) | US $39 per user/month | Full incident management across multiple teams; unlimited mobile push & email and direct chat notifications; SMS: 100 messages per user/month; Voice calls: 20 per user/month; reporting/historical access: One year; in-depth training available; Request a demo/upgrade available. |
| Advanced | Custom pricing (contact sales) | "Unlimited everything" for global enterprises: unlimited SMS/voice/notifications, expanded live call routing lines, unlimited historical data for some analytics, 24x7 support and enterprise-grade architecture; Contact sales for details. |
Seller details
xMatters, Inc.
San Ramon, CA, USA
2000
Private
https://www.xmatters.com/
https://x.com/xmatters
https://www.linkedin.com/company/xmatters/
