Zoho Lens
AR collaboration tools
Remote video support software
Augmented reality software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Zoho Lens and its alternatives fit your requirements.
Free TrialFree version
Small
Medium
Large
-
What is Zoho Lens
Zoho Lens is a remote video support application that lets field staff or customers share a live camera feed with an expert for troubleshooting and guided assistance. It supports real-time annotations and AR-style overlays so the remote expert can point out parts and steps on the user’s screen. The product is commonly used for equipment support, installation guidance, and customer service scenarios, and it can be deployed as a standalone tool within the broader Zoho ecosystem.
AR annotations on live video
Zoho Lens provides on-screen annotations and visual pointers over a live camera stream to guide a remote user through tasks. This supports step-by-step troubleshooting without requiring the expert to be on site. The AR-style guidance aligns with common workflows in remote assistance tools, such as identifying components and indicating actions in context.
Cross-device remote assistance
The product is designed for mobile-first use cases where a frontline worker or customer uses a phone camera while an expert assists remotely. This fits scenarios like field service, IT hardware support, and facility maintenance. It reduces reliance on specialized hardware by focusing on smartphone-based sessions.
Fits Zoho business stack
Zoho Lens is offered by Zoho Corporation, which provides a broad suite of business applications. For organizations already using Zoho apps, Lens can be adopted as part of a consolidated vendor relationship and administration model. This can simplify procurement and user management compared with deploying a standalone tool from a separate vendor.
Limited enterprise AR depth
Compared with some products in this category that emphasize advanced AR workflows, wearable support, or complex industrial procedures, Zoho Lens is more oriented toward general remote visual assistance. Organizations needing deep integrations with specialized AR devices or highly structured work instructions may find gaps. Suitability depends on whether the requirement is ad-hoc support versus guided, repeatable procedures.
Ecosystem dependence for best value
While Lens can be used on its own, it tends to deliver the most administrative and operational value when paired with other Zoho services. Companies standardized on other enterprise suites may not benefit from the same level of consolidation. This can affect total cost and operational fit if Lens is the only Zoho product in use.
Integration breadth may vary
Remote support deployments often require integrations with ITSM/CRM, identity providers, and ticketing workflows. Zoho Lens supports common remote-assistance patterns, but the breadth and maturity of integrations can be a deciding factor for larger rollouts. Organizations with complex workflow requirements may need to validate APIs, SSO options, and connector availability during evaluation.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | Listed as "Free" on official pricing page (no numeric amount) | Text chat, Email & SMS invites, Technician & customer app support, Offline recording, VoIP calling, Integrations (Zoho Desk, CRM, Calendar, SalesIQ, Zendesk, Jira), 1 simultaneous session. |
| Standard | No numeric price shown on the public pricing page (interactive/region selector likely required) | All Free features plus Advanced Chat, File Transfer, Scheduled sessions, Multi-technician support, Basic analytics, Session notes, File manager, Action log viewer, Import contacts, Customer annotation, Freeze camera stream, iOS flash, Video zoom, Magnify, 2 simultaneous sessions. |
| Professional | No numeric price shown on the public pricing page (interactive/region selector likely required) | All Standard features plus Session recording (3GB free storage), Live snapshots, Departments, Custom email templates, Rebranding, Custom domain mapping, Advanced analytics, AR Comments, AR Measure, Technician camera share, QR/barcode scanner, Live Text (OCR), Guest technician support, API integrations, 4 simultaneous sessions, Work instructions. |
Notes: The official Zoho Lens pricing page lists the available editions and features and mentions volume discounts and monthly vs yearly billing, but the page does not render specific per-user/per-technician numeric prices in the static HTML (prices appear to be injected dynamically via the site UI). The page also lists an Additional Storage add-on but the exact per-5GB price is not shown in the page source.
Seller details
Zoho Corporation
Chennai, Tamil Nadu, India
1996
Private
https://www.zoho.com/
https://x.com/zoho
https://www.linkedin.com/company/zoho/
