Zoho SalesIQ
Sales coaching software
Sales acceleration software
Conversational marketing software
Lead scoring software
Visitor identification software
Chatbots software
Live chat software
Customer self-service software
Conversational intelligence software
Demand generation software
Lead generation software
B2B contact databases software
Customer experience software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$7.00 per operator per month
Free TrialFree version
Small
Medium
Large
- Information technology and software
- Retail and wholesale
- Professional services (engineering, legal, consulting, etc.)
What is Zoho SalesIQ
Zoho SalesIQ is a live chat and website engagement platform used to communicate with visitors in real time and route conversations to sales or support teams. It supports use cases such as inbound lead capture, qualification, and customer assistance through chat, chatbots, and basic visitor insights. The product is commonly deployed by SMB and mid-market teams that want chat tightly connected to Zoho’s broader CRM and customer operations suite. It also provides conversation history and reporting to help teams manage response workflows and handoffs.
Native Zoho suite integration
SalesIQ integrates closely with Zoho applications such as CRM and help desk tooling, enabling shared contact records, conversation history, and workflow handoffs. This reduces the need for custom middleware when a company standardizes on Zoho. It also supports consistent identity and administration across Zoho services.
Chatbots and routing controls
The product includes chatbot capabilities and configurable routing to direct chats to the right team or agent based on rules such as availability and visitor attributes. This supports common inbound motions like pre-qualification, meeting requests, and support triage. Teams can use these controls to reduce manual chat handling during peak periods.
Visitor context and tracking
SalesIQ provides visitor tracking and contextual information that agents can use during live conversations, such as pages viewed and returning visitor indicators. This helps sales and support teams tailor responses and prioritize follow-up. The same data can be used to segment visitors for targeted engagement prompts.
Limited deep revenue intelligence
Compared with platforms focused on forecasting and pipeline governance, SalesIQ is not primarily designed for end-to-end revenue operations analytics. Its reporting centers on chat performance and visitor engagement rather than advanced deal inspection and rollups. Organizations that need sophisticated pipeline modeling may require additional tooling.
Not a contact database
While it captures leads from website conversations and forms, SalesIQ is not a dedicated B2B contact database for outbound prospecting. It does not replace systems built for large-scale contact discovery, enrichment, and compliance workflows. Teams running outbound-heavy motions typically pair it with separate data sources.
Advanced setup can be involved
Implementing chatbots, routing rules, and multi-team workflows can require careful configuration and ongoing tuning. Organizations with complex websites, multiple brands, or strict governance may need additional admin effort to maintain consistent experiences. Customization beyond standard widgets can also require developer involvement.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 (Free) | 3 operator licenses; Visitor insights 10K visitors/month; 100 operator chat sessions/month; basic visitor info, canned replies, file sharing, mobile SDK, credit card masking, daily reports. (Includes 1 brand by default). Source: Zoho SalesIQ pricing & comparison pages. |
| Basic | $7.00 per operator/month (billed annually) | Includes 1 operator license by default; Visitor insights 50K visitors/month; 1 chatbot; 25K bot chat sessions; 1000 operator chat sessions/month; advanced visitor info, lead & company scoring, branding, business hours, departments, FAQs & articles, proactive chat triggers, voice & screensharing. Priced per operator. |
| Professional | $12.75 per operator/month (billed annually) | Includes 1 operator license by default; Visitor insights 100K visitors/month; Unlimited operator chat sessions; 5 chatbots; 50K bot chat sessions; conversation summary (Zia), writing assistant (Zia), conversation monitor, custom widgets, real-time reporting, TV app. |
| Enterprise | $20.00 per operator/month (billed annually) | Includes 1 operator license by default; Visitor insights 200K visitors/month; Unlimited operator chat sessions; 10 chatbots; 200K bot chat sessions; OpenAI/ Zia features (company profile enrichment, writing assistant OpenAI, chat translation, smart suggestions, Answer Bot Zia/OpenAI, hybrid chatbot, AI-driven criteria routing), PBX/cloud telephony integrations, workflows, profanity management. |
Notes: Billing is per operator. Plans offer optional add-ons (brands, extra chatbots, visitor tracking overages, proactive chat trigger rules). 15-day free trial available (no credit card required).
Seller details
Zoho Corporation
Chennai, Tamil Nadu, India
1996
Private
https://www.zoho.com/
https://x.com/zoho
https://www.linkedin.com/company/zoho/
