Zoho Voice
Contact center software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$19 per user per month, billed annually
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What is Zoho Voice
Zoho Voice is a cloud telephony and call management product used to provision business phone numbers, route calls, and support agent calling workflows. It targets small to mid-sized teams that need inbound/outbound calling, IVR, call queues, and basic reporting, often alongside Zoho’s CRM and help desk applications. The product emphasizes native integration within the Zoho ecosystem and browser-based calling for day-to-day operations. It is typically used for sales calling, customer support lines, and distributed teams that need centralized call handling.
Native Zoho app integrations
Zoho Voice integrates with other Zoho applications, which can reduce the need for third-party connectors for common workflows. Teams can associate calls with customer records and streamline follow-ups when they already use Zoho’s business suite. This is particularly relevant for organizations standardizing on one vendor for CRM, service, and telephony. It can simplify administration compared with stitching together separate tools.
Core call routing features
The product supports standard contact-center and business telephony capabilities such as IVR, call queues, call forwarding, and call recording. These features cover many baseline requirements for inbound support lines and outbound calling teams. It also supports number provisioning, which helps teams centralize calling across locations. For smaller deployments, these capabilities can be sufficient without a full enterprise contact center platform.
Cloud deployment and scalability
Zoho Voice is delivered as a cloud service, which reduces on-premises telephony infrastructure requirements. It supports distributed agents and remote work scenarios through web-based and app-based usage patterns. Organizations can typically add users and numbers as needs change without major hardware changes. This aligns with common expectations for modern call and contact center software.
Less depth for enterprise CCaaS
Compared with more enterprise-focused contact center platforms, Zoho Voice may offer fewer advanced capabilities such as sophisticated workforce management, quality management suites, and complex omnichannel orchestration. Organizations with high-volume, multi-skill routing and extensive compliance requirements may need additional products. Complex global deployments can also require deeper carrier and regional feature coverage than a general SMB-focused telephony tool provides. Buyers should validate feature parity against their specific contact center requirements.
Omnichannel scope may be limited
Zoho Voice centers on voice calling, and broader omnichannel experiences (chat, messaging, social, email) typically depend on other applications and integrations. This can introduce additional configuration and licensing complexity when a unified agent desktop across channels is required. Teams seeking a single, tightly integrated omnichannel console should confirm how channels are combined in practice. Reporting across channels may also require consolidation work.
Integration breadth outside Zoho
While Zoho ecosystem integration is a strength, organizations using non-Zoho CRMs, help desks, or data stacks may find fewer native integrations than some specialized vendors provide. This can increase reliance on APIs, middleware, or custom development for call logging and workflow automation. Buyers should assess available connectors, webhooks, and API limits for their use cases. Implementation effort can rise when telephony must fit into a heterogeneous application environment.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Solo | Free (call charges applicable) | All-in-one dashboard; inbound & outbound calls; contacts module; CDR; call recording & storage; voicemail & voicemail transcription; agent stats only if Additional Users purchased; 250 free outgoing mins/month for additional users (selected countries). |
| Basic | $34 per user/month (billed annually) | Unlimited calling (US & Canada only, toll-free excluded); 1,000 free incoming mins/license/month (selected countries); 250 free outgoing mins/license/month; multi-level IVR; live call tracking; call queues; dynamic call recording; integrations with Zoho apps. |
| Standard | $49 per admin & 10 Telephony agents /month (billed annually) | Everything in Basic (except Unlimited calling) + 10 free telephony agents/license; 1,000 free incoming mins/license/month; call monitoring; power dialer; queue performance metrics. |
| Contact Center | $74 per admin & 10 Telephony agents /month (billed annually) | Everything in Standard + 2,500 free incoming mins/license/month; 500 free outgoing mins/license/month; one free local number per license (selected countries); call monitoring (Barging/Whispering/Three-way); power dialer; queue metrics. |
| Team | Up to 10 users — $100/month (billed annually) | Everything in Solo + Deluge integration, BYOC, IM services; 1,000 free outgoing mins/month; single-level IVR; call queues with different ring strategies; call branding (US numbers). |
| Office | Up to 30 users — $300/month (billed annually) | Everything in Team + 2,000 free outgoing mins/month. |
| Corporate | Up to 100 users — $1,000/month (billed annually) | Everything in Office + 5,000 free outgoing mins/month. |
Add-ons & usage-based charges (official site):
- Additional users: $19 /user/month, billed annually.
- Call Monitoring: 10 credits /user/month.
- Power Dialer: 10 credits /user/month.
- Queue Performance Metrics: 10 credits /user/month.
- Upgrade Telephony Agents: 15 credits /user/month.
- Credits: 1 credit = 1 USD / 1 EURO; credits are used to pay for feature add-ons and are non-refundable.
Voice (pay-as-you-go) examples and number rental (US shown on pricing page):
- Inbound call rates (US): Personal: Free; Local: $0.0085/min; Toll-Free: $0.02/min.
- Call recording add-on: 0.0025 credits per min (recording); storage: 0.0005 credits per minute per month; call monitoring: 0.005 credits per min; voicemail transcription: 0.05 credits per min; call tagging: 0.08 credits per tagged call.
- Number rental examples: Unlimited number rental – 10 credits/month; Personal number rental – 3 credits/month; Local number rental – 1 credit/month.
Notes: Call charges and credits apply in addition to subscription prices; many minutes and local-number benefits apply only for specific countries (US, UK, AU, Canada, and several EU countries). See official pricing page for country-specific voice rates and complete feature comparisons.
Seller details
Zoho Corporation
Chennai, Tamil Nadu, India
1996
Private
https://www.zoho.com/
https://x.com/zoho
https://www.linkedin.com/company/zoho/
