Zoho CRM Plus
CRM software
AI sales assistant software
Sales performance management software
Sales acceleration software
Customer journey analytics software
B2B contact databases software
Contact management software
Customer experience software
Lead management software
Salesforce software
Sales force automation software
AI CRM tools
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$57 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Agriculture, fishing, and forestry
- Construction
- Professional services (engineering, legal, consulting, etc.)
What is Zoho CRM Plus
Zoho CRM Plus is a bundled customer experience and CRM suite that combines sales force automation with marketing, support, and analytics capabilities across multiple Zoho applications. It targets revenue and customer-facing teams that want a single environment for lead-to-cash execution and post-sale engagement. The product emphasizes cross-channel customer interaction tracking, shared customer records, and built-in analytics and automation within the Zoho ecosystem.
Native Zoho ecosystem integrations
The suite is designed to work with other Zoho business applications, enabling data flow and workflow continuity without relying solely on third-party connectors. Organizations already using Zoho apps can standardize identity, data models, and automation patterns across teams. This can reduce integration effort compared with stitching together multiple vendors.
Broad suite in one bundle
Zoho CRM Plus packages multiple customer-facing functions (sales, marketing, service, and analytics) under one subscription, reducing the need to source separate point tools. This can simplify procurement and administration for small-to-mid-sized organizations. It also supports shared customer context across teams when the included apps are used together.
Automation and AI-assisted workflows
Zoho CRM Plus includes automation features for lead routing, task creation, follow-ups, and multi-step processes that support repeatable sales execution. It also offers AI-assisted capabilities (such as insights and recommendations) intended to help prioritize activities and identify patterns in customer interactions. These features are most effective when data capture is consistent across channels.
Not a B2B contact database
Despite overlap with contact management and lead management, Zoho CRM Plus does not function as a standalone B2B contact database with proprietary prospecting data in the way dedicated data providers do. Teams typically need to import contacts/leads or integrate external data sources. Data quality and enrichment therefore depend on upstream systems and processes.
Complexity from suite breadth
Because CRM Plus spans multiple functional areas, configuration can become complex, especially when aligning processes across sales, marketing, and service. Admins may need to manage multiple modules, permissions, and cross-app settings to achieve consistent reporting and governance. Implementation effort can increase as teams expand beyond basic CRM use cases.
Advanced analytics may require tuning
Customer journey and performance analytics depend on consistent event tracking, field standards, and channel integration. Organizations often need to define lifecycle stages, attribution rules, and data hygiene practices before dashboards become reliable. Without this tuning, insights can be incomplete or difficult to compare across teams.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Zoho CRM Plus (billed annually) | $57 per user/month (billed annually) | Includes access to Zoho CRM (Ultimate), Zoho Desk (Enterprise), Zoho Projects (Enterprise), Zoho Campaigns (up to 5,000 contacts), Zoho Social (1 brand), Zoho Analytics (up to 5M rows), Zoho SalesIQ (up to 200k visitors/month), Zoho Survey (unlimited surveys, up to 3,000 responses/month). Add-ons available for additional units. 30-day free trial available. |
| Zoho CRM Plus (billed monthly) | $69 per user/month (billed monthly) | Same features as annual plan; month-to-month billing. Add-ons available for additional units. 30-day free trial available. |
Seller details
Zoho Corporation
Chennai, Tamil Nadu, India
1996
Private
https://www.zoho.com/
https://x.com/zoho
https://www.linkedin.com/company/zoho/
