Knowlarity Number Masking/Click to Call
Auto dialer software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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₹1,499 per agent per month
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What is Knowlarity Number Masking/Click to Call
Knowlarity Number Masking/Click to Call is a cloud telephony feature set that enables businesses to connect customers and agents without exposing personal phone numbers, and to initiate calls from web or app workflows. It is commonly used in marketplaces, logistics, on-demand services, and sales/support teams that need call initiation and call tracking tied to CRM or internal systems. The product focuses on number masking for privacy and click-to-call APIs/widgets for embedding calling into business applications.
Privacy via number masking
Number masking helps protect customer and agent phone numbers by routing calls through virtual numbers. This supports privacy and compliance requirements in use cases such as deliveries, ride-hailing, and marketplace transactions. It also reduces direct off-platform contact by keeping communications within the business-controlled call flow.
API-driven click-to-call integration
Click-to-call capabilities can be embedded into web apps, CRMs, or internal tools to initiate calls from a workflow rather than manual dialing. API-based integration typically enables passing metadata (user IDs, order IDs, lead IDs) for reporting and troubleshooting. This approach fits teams that need calling as a component inside a broader application rather than a standalone dialer UI.
Call routing and tracking
Routing through a telephony layer enables basic controls such as connecting the right agent, recording/monitoring options (where enabled), and maintaining call logs. Centralized call records can support operational reporting and customer support investigations. This is useful for organizations that need auditable call activity linked to transactions.
Not a full sales dialer
The product is oriented around masked calling and click-to-call rather than end-to-end outbound sales engagement. Teams looking for advanced power dialing features (cadences, coaching workflows, deep sales analytics) may need additional systems. As a result, it may not replace more comprehensive dialer and revenue acceleration platforms.
Implementation requires engineering effort
Embedding click-to-call and masking into business applications typically requires API integration, event handling, and testing across environments. Operational setup (number procurement, routing rules, recording policies) can add configuration overhead. Organizations without in-house technical resources may face longer time-to-value.
Telephony dependency and coverage
Call quality, number availability, and feature support can vary by geography and carrier constraints. Scaling to multiple countries may require additional compliance checks and local number management. Businesses with complex global contact-center requirements may need broader platform capabilities.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Cloud Contact Center — Unlimited Contact Center Plan | ₹1,999 per month | Inbound contact center features; page lists "Number Masking" as included but the pricing page does not specify whether this rate is per-account or per-agent. Source: Knowlarity pricing page. |
| Cloud Contact Center — Inbound & Contact Center | ₹2,999 per month | Inbound & Contact Center features; includes Number Masking; unit (per-agent vs per-account) is not specified on the pricing page. |
| Cloud Contact Center — Inbound & Outbound Contact Center | ₹3,499 per month | Inbound & Outbound contact center features; includes Click-to-Call, Auto Dialer and Number Masking; unit not specified on the pricing page. |
| Softphone (WebRTC) — Unlimited Inbound + Paid Outbound | ₹1,499 per month per agent | Includes receive calls on laptop/PC, activity dashboard, call recording, Number Masking; listed minimum 10 agents; outgoing calls via Click-to-Call billed at ₹0.40/min; 1-year minimum contract and quarterly advance payment required. |
| Softphone (WebRTC) — Unlimited Inbound + Outbound | ₹1,999 per month per agent | Includes make & receive calls from laptop/PC, Click-to-Call, Sticky Agent, Number Masking; listed minimum 10 agents; 1-year minimum contract and quarterly advance payment required. |
| Automatic Outbound Dialer / OBD | Contact sales (pricing not listed) | Automatic outbound dialer features — the pricing page instructs to "Connect with us for pricing". |
Notes: Number Masking and Click-to-Call are listed as features on the vendor's Number Masking and Click-to-Call product pages and are also shown as included in the Cloud Contact Center and Softphone plan descriptions on Knowlarity's official pricing page.
Seller details
Knowlarity Communications Pvt. Ltd.
Gurugram, Haryana, India
2009
Private
https://www.knowlarity.com/
https://x.com/knowlarity
https://www.linkedin.com/company/knowlarity/
