Knowlarity IVR
Call center infrastructure (CCI) software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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₹1,499 per agent per month
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What is Knowlarity IVR
Knowlarity IVR is a cloud telephony and interactive voice response (IVR) solution used to route inbound calls, provide self-service menus, and connect callers to agents or teams. It is typically used by sales and support operations that need call handling, call tracking, and basic contact-center workflows without deploying on-premises PBX infrastructure. The product commonly pairs IVR with virtual numbers, call recording, and reporting, and it is positioned for businesses operating in markets where Knowlarity provides local telephony coverage.
Call recording and reporting
The platform typically includes call recording and call logs that help with quality review and dispute resolution. Reporting on call volumes, missed calls, and agent/endpoint performance supports operational monitoring. These features align with baseline requirements for small to mid-sized contact-center teams.
Cloud IVR and call routing
The product provides configurable IVR menus, call forwarding/routing rules, and time-based handling for inbound calls. These capabilities support common contact-center patterns such as skill/team routing, business-hours logic, and overflow handling. For organizations that primarily need inbound call management, it can reduce reliance on on-premises telephony hardware.
Local number and telephony coverage
Knowlarity offers virtual numbers and telephony services that can be important for businesses needing local presence in supported countries. This can simplify procurement compared with stitching together separate carriers and IVR software. It also supports use cases like campaign-specific numbers and regional call tracking.
Less depth than enterprise suites
Compared with full contact-center platforms, IVR-focused deployments may have fewer advanced features such as sophisticated workforce management, omnichannel routing, or deep AI-assisted agent tooling. Organizations with complex queues, multiple digital channels, or large-scale operations may outgrow the feature set. Buyers should validate roadmap and module availability for enterprise-grade requirements.
Integration scope varies by plan
CRM/helpdesk integrations and API capabilities can vary depending on the specific Knowlarity package and region. Some teams may need additional implementation work to connect call events to their systems of record. This can increase time-to-value when compared with products that provide broader native app marketplaces.
Telephony dependency and compliance needs
Because the service depends on telecom provisioning, number availability and call quality can be influenced by local carrier conditions and regulatory requirements. Compliance needs (for example, consent for recording, data retention, and residency) require careful configuration and contractual review. Organizations in highly regulated industries should confirm certifications and controls relevant to their jurisdictions.
Plan & Pricing
Cloud Contact Center (from Knowlarity official pricing page)
| Plan | Price | Key features & notes |
|---|---|---|
| Unlimited Contact Center Plan | ₹1,999 per agent/month | Inbound & Contact Center features (listed on pricing page). |
| Inbound & Contact Center | ₹2,999 per agent/month | Inbound contact center capabilities. |
| Inbound & Outbound Contact Center | ₹3,499 per agent/month | Inbound & Outbound capabilities. |
Softphone Solutions (MPLS / WebRTC)
| Plan | Price | Key features & notes |
|---|---|---|
| Softphone (MPLS) - Unlimited Inbound | ₹1,999 per agent/month | Price per agent/month (MPLS). |
| Softphone (MPLS) - Unlimited Inbound + Outbound | ₹2,999 per agent/month | Price per agent/month (MPLS). |
| Softphone (WebRTC) - Unlimited Inbound + Paid Outbound (10 agents) | ₹1,499 per agent/month | Monthly cost/agent for 10-agent WebRTC bundle; outgoing calls billed as noted in T&Cs. |
| Softphone (WebRTC) - Unlimited Inbound + Outbound (10 agents) | ₹1,999 per agent/month | Monthly cost/agent for 10-agent WebRTC bundle. |
Missed Call
| Plan | Price | Key features & notes |
|---|---|---|
| Application rental / Missed call number | ₹5,000 per month | Free missed calls: 200,000 per month; SMS charge 16p; additional missed call charge 3p; email charge 5p. |
Toll Free Number (annual plans)
| Plan | Price | Key features & notes |
|---|---|---|
| Basic Plan | ₹21,000 per year | Free monthly incoming 500 minutes; free monthly outgoing 400 minutes; toll-free incoming charges ₹1.05/min; outgoing 70p/30 sec. |
| Advance Plan | ₹28,800 per year | Free monthly incoming 500 minutes; free monthly outgoing 1,200 minutes; toll-free incoming charges ₹1.05/min; outgoing 30p/30 sec. |
| Premium Plan | ₹46,200 per year | Free monthly incoming 500 minutes; free monthly outgoing 5,000 minutes; toll-free incoming charges ₹1.05/min; outgoing 20p/30 sec. |
Prepaid Voice (annual plans)
| Plan | Price | Key features & notes |
|---|---|---|
| Advance Plan | ₹16,800 per year | Call recording 3 months; 5 users (forwarding numbers); 10 channels included; free monthly 1,200 minutes; calling charges 30p/30 sec; 1 virtual number. |
| Premium Plan | ₹34,200 per year | Call recording 12 months; 10 users; 20 channels; free monthly 5,000 minutes; calling charges 20p/30 sec; 1 virtual number. |
| Premium Plus Plan | ₹60,000 per year | Call recording 12 months; 20 users; 40 channels; free monthly 10,000 minutes; calling charges 20p/30 sec; 1 virtual number. |
Notes: Pricing and plan names/amounts taken directly from Knowlarity's official pricing page (Voice section). Some products (Automatic Outbound Dialer / OBD, and certain contact-center bundles) list "Connect with us for pricing" and require contacting sales for custom quotes.
Seller details
Knowlarity Communications Pvt. Ltd.
Gurugram, Haryana, India
2009
Private
https://www.knowlarity.com/
https://x.com/knowlarity
https://www.linkedin.com/company/knowlarity/
