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Knowlarity Speech Analytics

Speech analytics software
Call & contact center software
Features
Ease of use
Ease of management
Quality of support
Affordability
Market presence
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Pricing from
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What is Knowlarity Speech Analytics

Knowlarity Speech Analytics is a speech and conversation analytics product used to analyze customer calls for quality monitoring, compliance checks, and performance insights. It is typically used by contact center leaders, QA teams, and sales/support managers to review interactions, identify trends, and coach agents. The product focuses on extracting insights from recorded calls and can be deployed alongside telephony/contact center operations to support reporting and process improvement.

pros

Call-level insight extraction

The product analyzes recorded conversations to surface themes and interaction signals that can support QA and coaching workflows. It helps teams move from manual call sampling to more systematic review of call content. This is useful for organizations that need repeatable evaluation criteria across many agents and queues.

Supports QA and compliance

Speech analytics can help identify calls that require attention for policy adherence, script usage, or sensitive moments in the customer journey. This supports structured quality programs where supervisors need evidence from call content. It can reduce reliance on purely subjective scoring by linking evaluations to conversation artifacts.

Operational reporting use cases

The product supports reporting use cases such as tracking recurring customer issues and monitoring agent performance patterns over time. These outputs can inform training priorities and process changes. For teams running high call volumes, this provides a scalable way to summarize interaction data beyond basic telephony metrics.

cons

Integration scope may vary

Speech analytics value depends on how well it connects to call recording sources, CRM systems, and contact center workflows. Integration depth and available connectors can vary by deployment and region. Buyers often need to validate data flows, APIs, and supported platforms during evaluation.

Accuracy depends on audio quality

Transcription and analytics results can degrade with noisy lines, overlapping speech, accents, or mixed languages. This can affect downstream tagging, scoring, and trend reporting. Organizations may need to invest in call recording quality and calibration to achieve consistent results.

Analytics requires process ownership

Insights typically require configuration of categories, scorecards, and review workflows to be actionable. Without clear ownership, teams may generate dashboards but struggle to operationalize coaching and remediation. Ongoing tuning is often needed as scripts, products, and customer issues change.

Plan & Pricing

Pricing model: Pay-as-you-go Free tier/trial: Free trial available ("Start Free Trial" shown on official product and pricing pages). Pricing structure (from official site): The vendor lists per-15-second list prices in INR/USD for the following SKUs and volume slabs but does not expose numeric rates in rendered HTML/text available to this scraper:

  • SKUs shown: Voice API Non-Premium (Logging Enabled); Voice API Non-Premium; Voice API Premium (Logging Enabled); Voice API Premium.
  • Volume slabs shown: Up to 0.4 million mins; 0.4–1 million mins; > 1 million mins.
  • Billing notes shown on the official page: prices are exclusive of taxes; prices are for 15-second increments; billing is per audio channel; requests rounded up to the nearest 15 seconds; prices in each slab are for a committed minimum usage per month; opting into data logging can lower Speech-to-Text pricing; premium models available for higher accuracy.

Example costs: Not available/visible on the official pricing page text (the page shows the structure and SKUs but numeric per-15-sec rates were not extractable from the page content rendered to this tool).

Discount/options: Volume/commitment slabs (as noted above) and lower rates when opting into data logging are indicated on the official page.

Notes: I used only Knowlarity's official pricing and product pages. Because the site presents the per-15-second rates in a table that was not exposed in the rendered text (likely rendered client-side or in images), I did not fabricate numeric prices and instead report the exact pricing model and visible billing rules from the vendor site.

Seller details

Knowlarity Communications Pvt. Ltd.
Gurugram, Haryana, India
2009
Private
https://www.knowlarity.com/
https://x.com/knowlarity
https://www.linkedin.com/company/knowlarity/

Tools by Knowlarity Communications Pvt. Ltd.

Knowlarity ChatBot/VoiceBot
›
Knowlarity Messaging
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Knowlarity Speech Analytics
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Knowlarity Number Masking/Click to Call
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Knowlarity Automated Outbound Calling
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Knowlarity Toll Free Number
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Knowlarity IVR
›
Knowlarity Cloud Contact Center
›

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