KrispCall
Outbound call tracking software
Sales acceleration software
VoIP providers
Call center infrastructure (CCI) software
Contact center software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$12 per user per month
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What is KrispCall
KrispCall is a cloud telephony (VoIP) platform that provides virtual phone numbers, calling, and SMS for sales and support teams. It is used to place and receive business calls, route calls to individuals or teams, and track call activity for follow-up and reporting. The product focuses on multi-number management, call routing features, and integrations with common CRM and helpdesk tools to connect calling activity with customer records.
Business calling and SMS
KrispCall supports core VoIP functions such as inbound/outbound calling and text messaging using business numbers. It is designed for teams that need shared visibility into communications rather than relying on personal mobile numbers. This makes it suitable for sales outreach and customer support workflows where call logs and message history matter.
Call routing and team handling
The platform includes call handling capabilities such as routing calls to users or teams and managing availability. These features help organizations centralize inbound calls and distribute them across agents. This aligns with contact-center-style needs without requiring a full standalone contact center stack.
Integrations for activity logging
KrispCall offers integrations intended to sync calling activity with external systems (for example, CRM/helpdesk tools). This reduces manual data entry by associating calls and messages with customer records. For teams comparing sales acceleration tools, this helps keep communication data connected to pipeline and support workflows.
Not a full CRM suite
KrispCall focuses on telephony rather than end-to-end CRM functions such as opportunity management, forecasting, and advanced sales analytics. Organizations typically still need a separate system for pipeline and revenue operations. This can add integration and administration overhead compared with platforms that bundle calling inside a broader sales suite.
Contact center depth may vary
While it supports call routing and team calling, it may not cover all enterprise contact center requirements such as advanced workforce management, quality management, and deep omnichannel orchestration. Companies with complex IVR, compliance, or large-scale agent operations may need additional contact center infrastructure. Fit depends on required reporting granularity and operational controls.
Number coverage and compliance
Virtual number availability, local regulatory requirements, and carrier-level constraints can vary by country and use case. Organizations operating across many regions may need to validate number types, SMS deliverability, and any required identity verification processes before rollout. These factors can affect time-to-deploy and ongoing administration.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Essential | $15 per user/month (monthly) — $12 per user/month (annual, 20% savings) | Recommended for small businesses/startups/freelancers; user limit: 5; calling & SMS charged separately (pay-per-minute / pay-per-segment); one local/mobile UK or one US/Canada local number included per user (other countries require purchase & KYC). |
| Standard | $40 per user/month (monthly) — $32 per user/month (annual, 20% savings) | Recommended for mid-size businesses & call centers; unlimited users; calling & SMS charged separately; includes advanced call-center features (call recordings, analytics, power dialer availability noted on product pages). |
| Enterprise | Custom pricing | Custom solution for larger organisations; contact sales for quote; calling & SMS charged separately; dedicated account management & custom integrations available. |
