Toky
Outbound call tracking software
Sales acceleration software
VoIP providers
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$20 per agent per month
Free Trial
Free version unavailable
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What is Toky
Toky is a cloud-based business phone system that provides VoIP calling, call routing, and call tracking features for sales and support teams. It is used to place and receive calls via web and mobile apps, manage business numbers, and track call activity for lead handling and customer communications. The product emphasizes call analytics and workflow features such as IVR, call recording, and integrations with common business tools.
Business telephony core features
Toky includes standard VoIP capabilities such as local/toll-free numbers, call forwarding, IVR, voicemail, and call recording. These functions support small to mid-sized teams that need a centralized business phone system. The feature set aligns with typical requirements for inbound/outbound calling operations without requiring on-premises PBX hardware.
Call tracking and analytics
Toky provides call logs and reporting that help teams understand call volume, outcomes, and agent activity. This supports lead attribution and operational monitoring for sales and support workflows. For organizations that rely on phone as a primary channel, built-in tracking reduces dependence on separate call tracking tools.
Integrations for sales workflows
Toky offers integrations intended to connect calling activity with CRM and other business applications. This can reduce manual data entry by associating calls with contacts and deals and by capturing call metadata. Compared with full sales suites in the reference set, Toky focuses more narrowly on telephony-led workflows rather than end-to-end revenue operations.
Not a full sales suite
Toky does not replace a full CRM or sales engagement platform for pipeline management, forecasting, and multi-channel sequencing. Teams typically still need a separate system for lead management, opportunity tracking, and revenue reporting. This can increase integration and administration requirements compared with consolidated sales platforms.
Limited public vendor transparency
Publicly available, up-to-date information about Toky’s corporate ownership, headquarters, and executive structure is limited. This can complicate vendor due diligence for procurement, security reviews, and long-term roadmap assessment. Buyers may need to rely on direct vendor confirmation for governance and compliance details.
Telephony scope may vary by region
As with many VoIP providers, number availability, calling rates, and regulatory requirements can vary by country and carrier. Organizations with complex international telephony needs may need to validate coverage, emergency calling support, and porting processes before standardizing. These constraints can affect rollout timelines and total cost.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Entrepreneur | $25 per agent/month (monthly) or $20 per agent/month (when billed annually) | Starting with 1 agent; basic cloud phone system features; unlimited inbound calls (local numbers); 1 local or toll‑free number included for USA/Canada; access to standard integrations; SMS messaging; email support. Toll‑free numbers excluded for some contact‑center use (see Terms §6.3). |
| Business | $35 per agent/month (monthly) or $25 per agent/month (when billed annually) | Starting with 3 agents; includes all Entrepreneur features plus Salesforce integration; unlimited call recordings; access to Toky APIs; email support; early access to new features. |
| Enterprise | Custom pricing (contact sales) | All Business features plus SIP Trunking, BYOC, Dialer bot, priority support, dedicated account manager, tailored pricing and deployments. |
Usage-based / add-ons (official site):
- Virtual phone numbers: starting at $4.00 per number per month (Local, Toll‑Free, Numbers to receive SMS listed as $4.00/mo).
- Outbound call rates (per-minute): starting at $0.0111 (fixed/landline), $0.0222 (mobile) — country-by-country rates listed on site; the calculator provides destination‑specific rates.
- SMS: starting at $0.0333 per SMS (site lists per‑SMS starting rates).
- Additional feature charges shown on comparison table: Power Dialer $0.05 per dialed number; White labeling for Widget $5/month (Entrepreneur/Business); Call recordings $0.003/min (option/pricing varies by plan); Voicemail $0.003/min; Voicemail drop $0.1/min; Call monitoring $0.05/min (note: some features are "Included" in higher tiers).
Seller details
Toky
San José, Costa Rica
2014
Private
https://toky.co/
https://x.com/tokyphone
https://www.linkedin.com/company/toky
