8x8 Contact Center
Auto dialer software
Chatbots software
Help desk software
Live chat software
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Social customer service software
Call center infrastructure (CCI) software
Contact center software
Contact center knowledge base software
Contact center quality assurance software
Contact center workforce software
Speech analytics software
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Customer communications management software
Customer service automation software
Digital customer service platforms
Proactive notification software
Agentic AI software
AI agents
AI customer support agents software
Conversational intelligence software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$95 per user per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Banking and insurance
- Manufacturing
- Information technology and software
What is 8x8 Contact Center
8x8 Contact Center is a cloud contact center platform for managing inbound and outbound customer interactions across voice and digital channels. It supports use cases such as customer support, service desks, and sales/service operations that need routing, agent tools, reporting, and quality management. The product is typically deployed as part of 8x8’s broader communications suite, with options to integrate with CRM and business applications.
Omnichannel routing and agent tools
The platform supports voice along with digital channels such as chat and social messaging, enabling a consolidated queue and routing model. Agents can work from a single interface with interaction history and customer context depending on integrations. This helps teams standardize handling across channels and reduce tool switching.
Built-in WFO and QA capabilities
8x8 Contact Center includes workforce and quality-related functions such as call recording, monitoring, and evaluation workflows (availability varies by edition). Supervisors can use these tools to review interactions and coach agents using consistent scorecards. Having these capabilities in the same vendor stack can reduce the need for separate point solutions.
Cloud telephony and global coverage
As part of a unified communications vendor, 8x8 provides cloud telephony infrastructure that can be paired with contact center operations. Organizations with distributed teams can centralize number management and policies while supporting remote agents. This is useful for companies that want one vendor for business calling and contact center services.
AI depth varies by package
AI features such as conversational automation, agent assist, and speech analytics are often packaged by tier or require add-ons, which can affect total cost and rollout scope. Some advanced capabilities may depend on specific modules or partner components rather than being uniformly available. Buyers typically need to validate which AI functions are native versus integrated and what is included in their edition.
Complexity for smaller teams
The platform’s breadth (channels, routing, QA, workforce, analytics) can introduce configuration overhead for smaller support teams. Initial setup for queues, IVR/flows, roles, and reporting often requires specialized admin time. Organizations without dedicated contact center administration may need professional services or a managed approach.
Integration and reporting constraints
While common CRM/help desk integrations are available, deeper customization can require middleware, APIs, or vendor services. Reporting and analytics may not match specialized BI expectations without exporting data or using additional tools. Teams with strict data models or custom workflows should validate API coverage, event data access, and historical retention options.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| X6 (Contact Center agent) | $95 per user/month (USD) — listed on 8x8 site (Reviews page). Also shown as €120 per user/month on 8x8 X Series (Ireland locale). | Voice-centric contact center: contact centre agent & supervisor UI, 4,000 minutes allowance per concurrent agent, customer engagement analytics, call-flow reporting, wallboards/dashboards, queued callback. |
| X7 (Omnichannel contact center) | $105 per user/month (USD) — listed on 8x8 site (Reviews page). | Multi-channel contact center with advanced reporting (omnichannel capabilities; includes features of X4 plus digital channels & reporting). |
| X8 (Enterprise contact center) | $133 per user/month (USD) — listed on 8x8 site (Reviews page). | Full multi-channel contact center with advanced analytics and predictive dialer; includes X4 features plus enterprise analytics and dialer capabilities. |
Seller details
8x8, Inc.
Campbell, California, USA
1987
Public
https://www.8x8.com/
https://x.com/8x8
https://www.linkedin.com/company/8x8/
