CM.com
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Free Trial
Free version unavailable
- Accommodation and food services
- Retail and wholesale
- Media and communications
What is CM.com
Broad channel coverage
API plus application options
Conversational commerce focus
Complexity across product lines
Channel constraints and policies
Voice may be secondary
Plan & Pricing
CM.com — Official pricing summary
Connections (subscription — tiered)
| Plan | Price | Key features & notes |
|---|---|---|
| Go | €49 per month | Connect to your first channel (choose from available channels). Entry-level subscription. |
| Basic | €149 per month | Expand reach; add extra channels; more features than Go. |
| Advanced | €499 per month | Scale conversational strategy; additional capabilities and channels. |
| Pro | €1,499 per month | Enterprise-grade; full platform capabilities and SLAs. |
(From CM.com Connections subscriptions page — prices shown on vendor site.)
Mobile Marketing Cloud (tiered / subscription)
| Plan | Price | Key features & notes |
|---|---|---|
| Advanced | From €315 per month | CDP, real-time segmentation, multichannel campaigns (email, WhatsApp, SMS, push), landing pages, campaign automation. |
| Pro | Price on request | Advanced features + web tracking, basic AI recommendations, product feed integration, on-site personalization. |
| Enterprise | Price on request | Custom AI recommendations, predictive personalization, custom ML models, enterprise support & SLAs. |
(From CM.com Mobile Marketing Cloud pricing page.)
Sign (e-signature — mixed usage & subscription)
| Plan / Option | Price | Key features & notes |
|---|---|---|
| Pay-per-document (baseline) | €2.00 per document | No monthly fee required (GO usage); basic editor, branding, templates. |
| Bundle Subscription (from) | €29.95 per month (from 20 docs/month) | API access, QES, integrations, optional support add-ons; out-of-bundle docs charged at baseline price. |
(From CM.com Sign pricing page.)
Usage-based / Pay-as-you-go products (labeled format)
Voice (SIP Trunking / Voice API) Pricing model: Pay-as-you-go (per-minute rates; billed per second). Free tier/trial: N/A (account shows price lists inside Voice Management app). Example costs: Italy – €0.0029 / minute (listed as a starting rate); Netherlands – €0.0075 / minute; United Kingdom – £0.0040 / minute. Discount options: Volume/contract pricing and custom price lists available through account / sales. Full pricelist available inside Voice Management app or via contact. Notes: Some surcharges (e.g., NON-EER to EER calls, invalid CLI) are documented; billing granularity and special rates explained in Knowledge Center.
SMS / Messaging (SMS Gateway & Business Messaging API) Pricing model: Pay-as-you-go (per message / per destination). Free tier/trial: CM.com advertises free trials for messaging (e.g., "Start Messaging Trial"). Example costs: Pricing varies by destination; volume discounts from 50,000 messages noted. Exact per-destination rates are shown in account/pricelist. Discount options: Volume discounts and enterprise pricing via sales.
WhatsApp Business (Business Platform & Marketing via Mobile Marketing Cloud) Pricing model: Mixed — subscription options (monthly plans) and conversation/message-based billing depending on chosen model. Free tier/trial: Not a permanently free tier; trials available via related products (e.g., Mobile Marketing Cloud). Example costs (as listed on CM.com pages):
- Monthly Users model — From €99 per month (listed on vendor site in regional pages).
- Conversations model — From €79 per month (listed on vendor site in regional pages).
- Message-based option — pay-per-message/conversation (exact fees vary by region and Meta/WhatsApp pricing changes). Notes: CM.com directs customers to pick the messaging subscription model that fits needs and to contact sales for detailed pricing and for larger volumes.
RCS for Business / Other Channels Pricing model: Channel- and region-dependent; usually pay-as-you-go or included in Connections subscriptions. Exact RCS pricing referred to in channel pages or via sales.
Notes & caveats (from official CM.com pages):
- Many channel-specific and country-specific rates are available inside customer apps (Voice Management, Channels app) or require contacting sales; some plans list "Price on request".
- Several CM.com products offer a free trial (14-day trial referenced for some marketing/AI/email products).
- Full, up-to-date per-destination/message/voice pricelists are presented in customer portals (Voice Management app / Purchase Prices) or via the vendor's sales team.
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