CM.com Mobile Service Cloud
Conversational support software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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€52 per user per month
Free Trial unavailableFree version unavailable
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- Accommodation and food services
- Media and communications
- Arts, entertainment, and recreation
What is CM.com Mobile Service Cloud
CM.com Mobile Service Cloud is a conversational support platform used to manage customer interactions across messaging channels from a single agent workspace. It supports service teams that handle inbound questions, case resolution, and ongoing customer conversations, with routing and collaboration features for multi-agent environments. The product is typically deployed by organizations that want to combine chat and messaging support with customer context and automation options. It is part of CM.com’s broader communications and customer engagement portfolio.
Omnichannel messaging support
The platform centralizes customer conversations from multiple digital messaging channels into one interface for agents. This reduces channel switching and helps teams maintain conversation history and continuity. It fits organizations that prioritize messaging-based service rather than voice-only contact center workflows.
Agent workspace and routing
Mobile Service Cloud provides tools for assigning, routing, and managing conversations across agents and teams. These capabilities support queue-based handling and help distribute workload during peak volumes. It aligns with common operational needs in conversational support environments.
Part of broader CM.com stack
Because it sits within CM.com’s wider communications and engagement offerings, it can be positioned alongside other CM.com services used for customer communications. This can simplify vendor management for organizations already standardizing on CM.com. It also supports use cases that span service and outbound customer engagement within the same vendor ecosystem.
Ecosystem depth varies by need
Organizations that require extensive third-party app marketplaces or very deep prebuilt integrations may need to validate coverage for their specific CRM, helpdesk, and analytics stack. Some integrations may require additional configuration or professional services. Fit depends on how much of the surrounding customer support stack must be connected out of the box.
Advanced contact center needs
Teams with complex enterprise contact center requirements (for example, sophisticated workforce management, advanced QA, or highly customized IVR/voice workflows) should confirm whether Mobile Service Cloud alone meets those needs. The product is oriented around conversational and messaging support, which may not cover all voice-centric requirements. Larger deployments may require complementary components from CM.com or other systems.
Implementation and governance effort
Deployments typically require planning around channel setup, routing rules, templates, and agent permissions. Governance for customer data, retention, and compliance across messaging channels can add operational overhead. Organizations should expect onboarding and change management work to standardize processes across teams.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | €52 per user/month (annual billing) | Omnichannel agent inbox, predefined responses, basic statistics & reporting, scripted chatbot included; minimum users: from 1. Monthly billing incurs an extra 15% surcharge (per site notes). Channel-based costs (e.g., WhatsApp/SMS) are excluded. |
| Advanced | €83 per user/month (annual billing) | All Basic features + 360° customer profile (one integration), multibrand & multilingual, skills-based routing, internal/external collaboration, VoIP integration, support via email/live chat/WhatsApp/phone; minimum users: from 5. |
| Pro | €136 per user/month (annual billing) | All Advanced features + multiple integrations, up to 50 communication channels, advanced statistics & reporting, conversion tracking, Conversational AI Cloud integration, 24/7 support and 99.9% uptime guarantee; minimum users: from 5. |
Notes:
- Pricing is shown on the vendor site as “Pricing based on annual billing.”
- Scripted Chatbot bundles (add-on) example pricing (annual billing): up to 500 MAU €119/month; up to 1000 MAU €179/month; up to 2500 MAU €279/month; up to 5000 MAU €399/month; >5000: contact sales. Monthly invoicing carries an extra fee (site notes: monthly billing +15%).
- Channel/usage costs (Connections, SMS, WhatsApp, etc.) are additional and billed separately per CM.com channels documentation.
Seller details
CM.com N.V.
Breda, Netherlands
1999
Public
https://www.cm.com/
https://x.com/cmcom
https://www.linkedin.com/company/cm-com/
