ServiceNow Integrated Risk Management
Audit management software
Enterprise risk management (ERM) software
Operational risk management software
Policy management software
Regulatory change management software
Risk management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is ServiceNow Integrated Risk Management
ServiceNow Integrated Risk Management (IRM) is a set of applications on the ServiceNow platform used to manage enterprise risk, compliance, audit, and policy processes in a single workflow system. It supports use cases such as risk and control self-assessments, issue remediation tracking, audit planning and execution, policy lifecycle management, and regulatory change intake and mapping. The product differentiates through tight integration with ServiceNow’s workflow, CMDB/IT service context, and automation capabilities for cross-functional remediation and reporting.
Configurable controls, policies, reporting
The platform provides configurable data models, workflows, and dashboards to support different risk taxonomies and control frameworks. Policy and compliance artifacts can be linked to controls, attestations, and exceptions to support auditability. Reporting can be tailored for different stakeholders (e.g., risk owners, compliance, internal audit, executives) using shared platform analytics.
Unified GRC workflows on platform
IRM runs on the same ServiceNow platform used for enterprise workflow, which helps standardize intake, approvals, and remediation across teams. Organizations can connect risks, controls, issues, and tasks to operational owners and track progress in one system of record. This reduces reliance on disconnected spreadsheets and point tools for audit and compliance execution.
Strong integration with IT context
IRM can leverage ServiceNow data and processes such as CMDB, incidents, changes, and service ownership to contextualize risk and control performance. This is useful for operational and technology risk scenarios where evidence and remediation live in IT workflows. The approach supports traceability from risk statements to impacted services and remediation activities.
Implementation and admin complexity
Deploying IRM typically requires platform configuration, data modeling, and process design across multiple stakeholders. Organizations often need skilled ServiceNow administrators and/or implementation partners to build and maintain workflows, integrations, and reporting. Time-to-value can be longer than lighter-weight tools focused on a single compliance or audit use case.
Licensing and total cost considerations
IRM is commonly licensed as part of broader ServiceNow platform adoption, which can increase overall spend compared with narrower products. Costs may expand as additional modules, users, or workflow volumes are added. Budgeting can be challenging when multiple teams share the platform but have different funding models.
Regulatory content may require add-ons
Regulatory change management and control mapping often depend on external content feeds, advisory services, or partner integrations for jurisdiction-specific updates. Without curated content, teams may need to build and maintain their own regulatory libraries and mappings. This can increase ongoing effort for organizations operating across many regions or industries.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| IRM Standard | Contact ServiceNow for custom pricing | For growing businesses: Policy and Compliance Management; Risk Management; Performance Analytics; Audit Management; Use Case Accelerators. |
| IRM Professional | Contact ServiceNow for custom pricing | Adds AI and intelligent automation: Virtual Agent; Continuous Authorization and Monitoring; Predictive Intelligence; Regulatory Change; Operational Resilience. |
| IRM Enterprise | Contact ServiceNow for custom pricing | Enterprise scale: Unlimited compliance requests, case types and workflows; Automated risk assessments; Risk event tasks and loss workflow; ORX integration (financial services). |
Seller details
ServiceNow, Inc.
Santa Clara, CA, USA
2004
Public
https://www.servicenow.com/
https://x.com/servicenow
https://www.linkedin.com/company/servicenow/
