ServiceNow EAM
Enterprise asset management (EAM) software
Asset management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is ServiceNow EAM
ServiceNow EAM is an enterprise asset management application built on the ServiceNow platform to manage physical assets across their lifecycle, including asset records, work execution, and maintenance processes. It targets asset-intensive organizations that want to connect maintenance operations with broader enterprise workflows such as service management, approvals, and reporting. The product differentiates through native integration with the ServiceNow platform’s workflow engine, CMDB/data model, and automation capabilities, enabling cross-department processes around assets and work.
Platform-based workflow automation
ServiceNow EAM uses the ServiceNow workflow engine to standardize and automate maintenance and asset-related processes such as approvals, escalations, and service requests. This helps organizations coordinate work across IT, facilities, operations, and shared services using a common process layer. It is particularly useful when asset work must integrate with enterprise service management and governance workflows.
Strong enterprise integration options
The product benefits from the broader ServiceNow ecosystem, including integration tooling and a large catalog of connectors and APIs. This supports integration with ERP, procurement, inventory, and identity systems to keep asset and work data aligned across systems of record. Compared with many maintenance-focused tools, it is often better suited to organizations that require cross-system orchestration and enterprise controls.
Unified data model and reporting
ServiceNow EAM can leverage the platform’s underlying data model and reporting capabilities to consolidate asset, work, and related operational data. This supports consistent dashboards, audit trails, and role-based access controls across teams. It can reduce fragmentation when an organization already standardizes on ServiceNow for adjacent workflows.
Implementation complexity and effort
Deployments typically require platform configuration, data modeling, and integration work to match existing maintenance processes and asset hierarchies. Organizations without prior ServiceNow experience may need external implementation support and governance to avoid inconsistent configurations. This can be heavier than adopting a standalone maintenance tool with narrower scope.
Cost structure may be high
Total cost can increase due to platform licensing, add-on modules, and professional services for implementation and integrations. For smaller teams or single-site maintenance operations, this can be difficult to justify compared with simpler asset and maintenance products. Budgeting often needs to account for ongoing administration and platform ownership.
EAM depth varies by requirements
Organizations with advanced EAM needs (for example, complex reliability engineering programs, specialized industry maintenance models, or deep planning and scheduling requirements) may find they need additional configuration or complementary systems. Fit depends on how much of the EAM program is expected to be delivered out-of-the-box versus built on the platform. Buyers should validate required capabilities such as work planning, inventory, and asset criticality against their specific operating model.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Enterprise Asset Management Professional | Custom pricing — contact ServiceNow for a quote | Asset Management; Planned Maintenance; Performance Analytics for EAM; Predictive Intelligence; Indoor Mapping for Assets; Bundled/custom tables for configuration. |
| Custom / Enterprise packages (other tiers available by negotiation) | Custom pricing — contact ServiceNow | ServiceNow states pricing is flexible and tailored; customers must request a custom quote via the site. |
Seller details
ServiceNow, Inc.
Santa Clara, CA, USA
2004
Public
https://www.servicenow.com/
https://x.com/servicenow
https://www.linkedin.com/company/servicenow/
