Medallia Employee Experience
Employee engagement software
Talent management software
Employee experience software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Healthcare and life sciences
- Banking and insurance
- Energy and utilities
What is Medallia Employee Experience
Medallia Employee Experience is an employee experience management platform used to collect, analyze, and act on employee feedback across the employee lifecycle. It supports HR, people analytics, and business leaders with surveys, listening programs, and analytics to identify drivers of engagement, retention, and workplace issues. The product emphasizes omnichannel feedback capture and text analytics to turn unstructured comments into themes and insights. It is typically deployed in mid-market to enterprise environments that require governance, segmentation, and integration with HR systems.
Robust listening program design
The platform supports multiple feedback methods such as pulse surveys, lifecycle surveys, and event-triggered listening. It provides controls for targeting, sampling, and segmentation to run programs across business units and geographies. This fits organizations that need standardized governance rather than ad hoc engagement surveys.
Strong text and sentiment analytics
Medallia Employee Experience places significant emphasis on analyzing open-ended feedback at scale. It applies text analytics to categorize themes and detect sentiment patterns across groups and time periods. This can reduce manual coding effort compared with tools that focus primarily on structured survey scoring.
Enterprise-grade workflows and integrations
The product is commonly used with enterprise operating models that require role-based access, dashboards, and action planning. It supports integration patterns that help connect employee feedback with HR and operational data for analysis and reporting. These capabilities align with larger deployments where data governance and cross-functional visibility matter.
Less focused on core HR suites
Medallia Employee Experience is primarily an experience management layer rather than a full talent management suite. Organizations still need separate systems for recruiting, performance management, compensation, and learning administration. Buyers expecting an all-in-one talent platform may face additional vendor and integration complexity.
Implementation can be resource-intensive
Enterprise listening programs often require careful design, stakeholder alignment, and ongoing administration. Configuration of surveys, taxonomy for text analytics, and governance for action planning can take meaningful internal effort. Smaller teams may find the operational overhead higher than lighter-weight engagement tools.
Cost and licensing may skew enterprise
The product is typically positioned for organizations that can justify advanced analytics and program governance. Total cost can increase with scale, modules, and services needed for rollout and change management. This may be less economical for small organizations seeking basic engagement measurement.
Plan & Pricing
Pricing model: Experience Data Record (EDR) — usage-based, annual tiers (Medallia Experience Cloud)
Price disclosure: Medallia does not publish list prices on its official site; pricing is provided via sales/quote only.
What EDR covers (per official site): all data associated with a discrete interaction (surveys, speech, social, digital feedback, video, analytics, workflows, security, unlimited users, role-based reporting, alerting, case management, closed-loop feedback, etc.).
Example costs: Not disclosed on Medallia’s official pricing pages.
Discount/options: Not publicly disclosed; Medallia advises contacting sales for custom tiers and annual pricing.
Notes: Official pages repeatedly direct prospective buyers to "Talk to Sales" / "Contact us" / "Get in Touch" for pricing and quotes; specific per-unit or per-user prices are not listed.
Seller details
Medallia, Inc.
Pleasanton, CA, USA
2001
Private
https://www.medallia.com/
https://x.com/medallia
https://www.linkedin.com/company/medallia/
