Yelp Guest Manager
Restaurant reservations software
Hospitality software
Reservation software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$129 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Accommodation and food services
- Retail and wholesale
- Education and training
What is Yelp Guest Manager
Yelp Guest Manager is a restaurant front-of-house platform for managing reservations, waitlists, and table seating. It targets restaurants that want to handle online bookings and walk-in demand while coordinating host stand operations. The product connects to Yelp’s consumer marketplace so restaurants can accept reservations and waitlist requests originating from Yelp surfaces. It also supports guest management workflows such as pacing, quoting waits, and tracking party status.
Integrated Yelp diner demand
Yelp Guest Manager ties reservation and waitlist inventory to Yelp’s consumer discovery and booking entry points. This can reduce reliance on separate channels for capturing demand from diners already using Yelp to find restaurants. For restaurants that actively manage their Yelp presence, the operational system and the marketplace are aligned in one vendor relationship.
Host stand workflow coverage
The product supports core front-of-house workflows such as managing reservations, quoting and updating wait times, and assigning tables as parties arrive. These capabilities help staff coordinate walk-ins and booked guests in a single queueing and seating view. This is a practical fit for restaurants that need day-to-day host stand tooling rather than a general-purpose scheduling system.
Operational visibility for service
Guest status tracking and table management features provide a shared view of party progress during service. This can help reduce missed reservations and improve coordination between the host stand and floor staff. The system is designed around real-time service operations rather than back-office planning.
Ecosystem dependence on Yelp
A key differentiator is its connection to Yelp, which can also be a constraint if a restaurant’s customer acquisition strategy prioritizes other channels. Restaurants may need to maintain Yelp listings and workflows to get full value from the product. If Yelp is not a meaningful source of covers for a venue, the marketplace integration may provide limited benefit.
Limited fit for complex concepts
Restaurants with highly customized reservation rules (e.g., ticketed events, multi-course experiences, deposits, or strict prepayment flows) may find the system less aligned than tools built specifically for those models. Complex multi-venue groups may also require deeper enterprise controls and reporting than smaller-venue-focused systems typically provide. Fit depends on how advanced the venue’s reservation monetization and policy requirements are.
Integration depth varies by stack
Restaurants often require tight integrations with POS, CRM/marketing, and analytics tools to unify guest profiles and revenue reporting. Integration availability and depth can vary by region and by the restaurant’s existing technology stack. Where integrations are limited, teams may rely on manual processes or partial data reconciliation.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | $129 per month (annual billing) / $159 per month (month-to-month) | Online reservations & waitlist on Yelp, Google, Apple Maps; Up to 500 booked covers/month; Two-way texting; Daily analytics & reports; To-go management; Full-service setup & support; Complimentary iPad with subscription. Source: Yelp Guest Manager pricing page. |
| Plus | $279 per month (annual billing) / $349 per month (month-to-month) | Everything in Basic plus: Toast integration; Unlimited monthly covers; Guestbook; In-app guest profiles; Guest email capture; POS integration; Customizable floor plan; Credit card holds. Source: Yelp Guest Manager pricing page. |
| Enterprise | Custom pricing | For restaurant groups; includes Plus features plus Olo & Punchh integrations, reservation & waitlist API, data feed. Contact sales for pricing. Source: Yelp Guest Manager pricing page. |
Additional add-ons (official site):
- Yelp Host: Free for up to 30 days; then $149/month for 500 calls, or $99/month if you have an active Yelp Guest Manager subscription.
- Guest Experience Survey: $129/month add-on.
- Yelp Kiosk: $99/month add-on (complimentary iPad & kiosk stand when added to Guest Manager).
- Yelp Ads: Promotional ad credits offered when purchasing Guest Manager (e.g., $1800 in bonus Yelp Ads or up to $300/month ad budget for eligible annual purchases).
Seller details
Yelp Inc.
San Francisco, CA, USA
2004
Public
https://www.yelp.com/
https://x.com/Yelp
https://www.linkedin.com/company/yelp/
