Box Relay
Workflow management software
Process automation software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$15 per user per month
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What is Box Relay
Box Relay is a workflow automation capability within the Box content cloud that helps teams design and run structured, multi-step processes around files and folders. It is used for document-centric workflows such as reviews and approvals, onboarding checklists, and content routing with task assignments and due dates. Relay emphasizes automation that stays close to stored content, using triggers and templates to standardize repeatable processes. It is typically adopted by organizations already using Box for secure file management and collaboration.
Native to Box content
Relay runs inside the Box environment, so workflows can be tied directly to files, folders, and metadata without moving content to a separate workflow system. This reduces duplication and keeps audit trails and permissions aligned with Box governance. For document-heavy processes, teams can automate routing and approvals where the content already lives. This is particularly useful when Box is the system of record for shared content.
Template-based workflow standardization
Relay supports reusable workflow templates that help teams standardize common processes such as approvals and content reviews. Standardization can reduce ad-hoc email-based coordination and improve consistency across departments. Task assignment, due dates, and step sequencing provide a structured way to manage repeatable work. This fits organizations that want lightweight automation without building custom applications.
Governance and security alignment
Because Relay operates within Box, it inherits Box security controls, access permissions, and administrative policies. This can simplify compliance for workflows that involve sensitive documents by keeping controls centralized. Activity tracking and workflow actions can be reviewed alongside other Box events. It is a practical advantage for regulated teams that need consistent controls across content and process.
Best for Box-centric workflows
Relay is most effective when the workflow is anchored to Box files and folders; it is less suitable as a general-purpose automation layer across many non-Box systems. Organizations that need broad cross-application orchestration may require additional integration tooling or a separate automation platform. This can increase complexity when processes span multiple business systems. Teams not standardized on Box may see limited value.
Limited advanced process modeling
Relay focuses on straightforward, task-based workflows and may not cover advanced requirements such as complex branching, long-running state machines, or highly customized user experiences. For sophisticated process design, organizations may need more specialized workflow platforms or custom development. This can be a constraint for enterprise-wide process automation programs. Fit is strongest for common approval and routing patterns.
Licensing tied to Box plans
Availability and capabilities can depend on the organization’s Box edition and purchased add-ons, which may affect cost and rollout scope. Teams may need to coordinate with Box administrators to enable features and manage entitlements. This can slow adoption compared with standalone tools that can be deployed independently. Budgeting may be less predictable if multiple Box modules are required.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Business | $15 per user/month (annual) — minimum 3 users | Box Relay core features available to Business-plan customers: file/folder/task triggers & outcomes, manual start workflows, multi-step outcomes, scheduled workflows, Box-published workflow templates. (See Box pricing and Relay features chart.) |
| Business Plus | $25 per user/month (annual) — minimum 3 users | Same Box Relay capabilities as Business plus enhanced admin controls and larger upload limits. (See Box pricing and Relay features chart.) |
| Enterprise | $35 per user/month (annual) — minimum 3 users | Includes Enterprise-level Relay features: metadata events/actions, custom workflow templates, automated classification (with Box Shield), transfer workflow ownership, and advanced workflows reporting. |
| Enterprise Plus | $50 per user/month (annual) — minimum 3 users (annual billing shown on site) | Enterprise Plus includes Enterprise Relay capabilities plus enhanced security & support; pricing page shows Enterprise Plus annual pricing. |
| Enterprise Advanced | Custom pricing (contact sales) | "Enterprise Advanced" is referenced in Box Relay docs for the highest-tier Relay features (Box Forms trigger, Box Doc Gen, Box Sign outcome and end-to-end automation). Pricing/packaging is not listed on the public pricing page and requires sales contact. |
Notes:
- Box Relay is not available on the free Individual plan or the Business Starter ($5/user/mo) plan per Box documentation; Relay functionality is documented for Business and Enterprise tiers.
Seller details
Box, Inc.
Redwood City, CA, USA
2005
Public
https://www.box.com/
https://x.com/Box
https://www.linkedin.com/company/box/
