RingCentral AI Receptionist (AIR)
AI voice assistants
AI person generator tools
AI avatar video generator tools
AI lip sync generator tools
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$39 per license per month
Free Trial unavailableFree version unavailable
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Large
- Real estate and property management
- Accommodation and food services
- Transportation and logistics
What is RingCentral AI Receptionist (AIR)
RingCentral AI Receptionist (AIR) is an AI voice assistant designed to answer and route inbound business calls, handle common caller requests, and capture information without a live receptionist. It targets organizations using RingCentral’s business communications platform that want automated call handling for front-desk, departmental, or after-hours coverage. AIR typically operates within RingCentral’s telephony and call-routing environment, using configurable prompts, business rules, and integrations to direct callers or create follow-up tasks. The product focuses on voice-based automation rather than generating synthetic people or avatar video content.
Native to RingCentral telephony
AIR is built to work inside RingCentral’s calling and routing stack, which reduces the need for third-party call control or separate carrier configuration. This can simplify deployment for teams already standardized on RingCentral phone numbers, IVR, and call queues. It also centralizes administration, reporting, and policy controls in the same environment used for business calling.
Automates routine call handling
AIR can take inbound calls, identify intent, answer common questions, and route to the right person or queue based on configured rules. This reduces reliance on manual reception coverage for repetitive requests such as hours, directions, or basic triage. It also supports consistent call flows across locations and departments when configured with standardized prompts and routing logic.
Configurable workflows and handoff
AIR supports escalation paths to transfer callers to live agents or teams when automation cannot resolve the request. This enables a blended model where the AI handles first contact and humans handle exceptions or complex cases. For organizations with structured call-routing requirements, this can improve consistency compared with ad hoc receptionist handling.
Limited fit beyond voice
Despite being listed alongside AI person, avatar video, and lip-sync tools, AIR is primarily a voice call-handling product. It does not function as an AI avatar video generator or lip-sync generator for creating synthetic spokesperson videos. Buyers seeking multimedia “digital human” content creation will likely need a different tool category.
Best within RingCentral ecosystem
AIR is most practical for organizations already using RingCentral for telephony and call routing. Companies with heterogeneous PBX/contact-center stacks may face migration work or integration constraints to use it as the primary receptionist layer. This can limit adoption for teams that want a vendor-neutral front-end across multiple carriers or phone systems.
Automation accuracy and governance needs
As with AI-driven call handling, performance depends on prompt design, knowledge configuration, and ongoing tuning for new intents and edge cases. Organizations may need processes for monitoring misroutes, ensuring compliant disclosures, and handling sensitive information captured during calls. Without governance, automated reception can create inconsistent caller experiences when intents fall outside configured coverage.
Plan & Pricing
Pricing model: Pay‑as‑you‑go / license-based (usage bundles) Free tier/trial: No permanently free tier found on official RingCentral pages for AI Receptionist; no explicit time-limited free trial for AI Receptionist indicated. Available SKUs / Published starting prices (official RingCentral site):
- AI Receptionist (RingCentral customers / US): $39 per license per month — includes 100 minutes; additional 100‑minute bundles available. (source: RingCentral press release & plans page).
- AI Receptionist (EU): €38 per month — includes 100 minutes; additional bundles available. (source: RingCentral blog announcing EU availability).
- AIR Everywhere (standalone / controlled availability): $59 per month — includes 100 minutes; additional 100‑minute bundles available. (source: RingCentral press release announcing AIR Everywhere).
- AIR Everywhere (UK): £32 per month — includes 100 minutes. (source: RingCentral press release).
- AIR Everywhere (Australia): 62 AUD per month — includes 100 minutes. (source: RingCentral press release). Notes: Offered as a standalone or add-on license depending on region and customer type; availability and exact SKU names vary by geography. Official pages instruct contacting sales or viewing the AI Receptionist pricing page for region-specific details.
Seller details
RingCentral, Inc.
Belmont, California, USA
1999
Public
https://www.ringcentral.com/
https://x.com/ringcentral
https://www.linkedin.com/company/ringcentral/
