Amazon Chime
Video conferencing software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Amazon Chime
Amazon Chime is a cloud-based communications service for online meetings, video conferencing, and business calling. It is used by organizations that want conferencing capabilities integrated with AWS identity, security, and administration workflows. The product includes meeting scheduling and joining from desktop and mobile apps, plus options for voice calling and screen sharing. It is typically evaluated by IT teams already standardizing on AWS services and governance.
AWS-native administration and security
Amazon Chime aligns with AWS-centric environments, which can simplify governance for organizations already using AWS accounts and related services. It supports centralized administration features for managing users and meeting policies. This can reduce the need to operate separate conferencing infrastructure and security tooling. It is often considered when AWS integration and account-level controls are a priority.
Multiple meeting access options
Chime provides desktop, web, and mobile access paths for joining meetings, which supports distributed teams and external participants. It includes common conferencing functions such as screen sharing and in-meeting chat. Dial-in and calling capabilities can be used where audio-only access is required. These options help cover a range of meeting scenarios beyond purely video-based sessions.
API and service integration potential
As an AWS service, Chime can be integrated into broader application workflows using APIs and AWS tooling. This is useful for teams that embed communications into internal applications or automate provisioning and compliance processes. It can also support integration patterns with other AWS services for logging, identity, and operations. This makes it relevant for developer-led or platform engineering use cases.
Smaller collaboration ecosystem
Compared with many conferencing suites, Chime has a more limited set of bundled collaboration features and third-party app integrations. Organizations that want an all-in-one workspace (chat, docs, tasks, and extensive app marketplaces) may need additional tools. This can increase complexity for end users who expect a single collaboration hub. Fit and adoption depend on existing productivity stack choices.
Webinar and event features limited
Chime is primarily oriented toward meetings and calling rather than large-scale webinars and virtual events. Capabilities commonly required for events—such as advanced registration flows, attendee engagement tooling, and event analytics—may require separate services. This can be a constraint for marketing, training, or customer-event teams. Buyers should validate audience size, moderation, and reporting needs.
Product direction and availability risk
Amazon has changed or retired some communications offerings over time, which can create uncertainty for long-term standardization. Organizations with strict continuity requirements may need to assess roadmap signals, support terms, and migration options. This is especially relevant when the tool becomes embedded in business processes. Procurement teams may require additional due diligence on lifecycle commitments.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | Free | Chat (person-to-person, group, rooms), Chime-to-Chime voice calls (VoIP), attend meetings, screen share, file attachments. Basic features are free to use for as long as you like. |
| Pro | $3.00 per user per day (billed only on days used) — capped at $15.00 per user per month | Includes all Basic features plus scheduling & hosting meetings (2+ people), host up to 250 attendees, provide dial-in numbers, "call me" for attendees (separate call rates apply), personalized meeting links, recording, meeting lock, event mode, Outlook add‑in. Pro features are charged only on days users access them. |
Usage-based / add-on components (pay-as-you-go): Pricing model: Pay-as-you-go for Business Calling, dial-in minutes, phone numbers, SMS, etc. Examples (from AWS official pricing page):
- Phone numbers (United States): $1.00 per number per month.
- Toll-free dial-in (example US toll‑free per-minute rate): $0.011910 per minute.
- Business Calling (example US rates from AWS pricing examples): outbound SMS: $0.015 per message; inbound SMS: $0.00 per message; inbound minutes: $0.002216 per minute; outbound minutes: $0.0048 per minute.
Notes & billing behavior:
- Pro is charged per-user-per-day only on days the user accesses Pro features, with a monthly cap per user of $15.00.
- Additional PSTN/dial-in/call‑me usage charges apply separately and vary by country.
- Amazon states you can get Amazon Chime Pro free to try for 30 days when first using Chime without an AWS account/credit card.
Seller details
Amazon Web Services, Inc.
Seattle, Washington, USA
2006
Subsidiary
https://aws.amazon.com/
https://x.com/awscloud
https://www.linkedin.com/company/amazon-web-services/
